Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Blocked number

I went to Italy for a while, and I couldn't pay for my contract. And now I'm back in London, but I'm not still at the same address so I no longer have access to the letters O2 sent me, and I don’t speak English so can’t call the O2 central. I need to...

Resolved! Does my O2 contact automatically cancel after its contract term or do I have to phone/O2 to cancel?

How do contracts end?

Resolved! 2 separate data sim and paymothy sim signed up on the same account.

I ordered 2 sim cards witch a date sim and a paymuthly sim and I had a email saying they are on there way but when I go onto the my o2 I can only see about my paymothy sim but there is nuthing on my o2 about the data sim. Dose anyone know why that is...

Why do I get charged for MMS messages from numbers I don't know and I haven't sent a message to?

I have an ongoing issue with o2 which I am struggling to understand.I logged on to my account today and saw I have been charged for MMS messages on 1st and 4th of January. I checked my phone and I hadn't sent or received any messages (let alone MMS o...

Resolved! Still waiting for pick up... four hours later

Trying to cancel my contract. I’m four hours in to being on hold. Is there any other option available for cancellation? Before I was in two minds about switching to Giff Gaff. Now it’s a cert.

Resolved! Apple Watch

Hi hope someone can help ,,,, I’ve been given an Apple Watch by my partner as he’s just got a new upgrade and my Question is how do I set it up so it connects to my pay monthly o2 contract on my iPhone 12 max pro ? totally confused thank you.

Resolved! New contract

Hi, I went to order a new Iphone on contract and put my card details ready for the £30 upfront. I then had a message saying the credit score was not accepted and to pay £350 upfront, I did not process and went back. But when i looked at my bank accou...

Resolved! iPad phone number xxxxxxxxxxx

Hello. The number above is overdue and I have been on to the o2 app but this number has been removed. I am willing to pay the £19.24 which would bring it up to date. [Mod edit: Please do not share personal details as your posts are visible to the pub...

Lack of 4G

I live in Culcheth,Warrington and have reported a lack of consistent 4G for a couple of weeks now.Keep getting “there is a problem with your local mast and our engineers are working on it”-still no fix however.Very annoying as we are also without bro...

Resolved! Horrible customer service

I’m paying £7.50 a month to insure my iPhone device, I called to make a claim which was a fine. They advised I would be sent a replacement device at the cost of £70 excess fee. I received the device which was not in the original iPhone packaging and ...

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