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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21782 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 204863 Views
  • 2 replies
  • 2 kudos

Resolved! Missing sim card

Hello, I've ordered a new phone which has been delivered. But the new sim card has not been included in the order. This was selected in my original order. Is there any advice or contact details for this?

Resolved! How can I keep my number without a contract?

I've been an O2 customer for over 15 years but have now moved to Germany. I have a new number and tariff for usage here. I expect to only be abroad for two years and would like to return to using O2 when I inevitably return to living in the UK. I wou...

Demeter by • Level 1: Joiner
  • 359 Views
  • 2 replies
  • 0 kudos

Resolved! Billing

How to I change my direct debit details

Resolved! Has o2 sold on my details?

Just wondering what's happening lately.There has been a huge increase in the amount of fake and bogus calls being received daily. Today so far received 4x automated calls claiming to be from revenue and customs from different numbers.I have blocked e...

Resolved! Contact us link doesn't work

I have received an email from O2 saying my device will be disconnected "shortly" (very vague - how shortly, a couple of hours, a couple of weeks??), due to me "having not paid my bill". I have an open formal complaint with O2 that I have also escalat...

Resolved! I have a PAC code...

I have a PAC code to keep my same number. However, my previous mobile contract expires 24/5/21. Can my PAC code be set to transfer to O2 on 00:00 hrs on 24/5/21?

pele by • Level 1: Joiner
  • 628 Views
  • 5 replies
  • 0 kudos

PHONE SENDING TEXTS FROM 2 NUMBERS

Hi,I bought a sim, transfered over my number from previous provider and now some of my texts are sent from my number from old provider and some are sending from number which came with sim card.Not very happy with decision of changing.Please help

Aaron_ by • Level 2: Apprentice
  • 1004 Views
  • 7 replies
  • 0 kudos

reception

O2 say recption in my area is good. In or out of my house only have 1 digit reception, which often goes to "no service". Very occassionally I will get 2 digits, but not for long. Frequently I'm on the phone and get cut off. There's nothing wrong with...

hallberg by • Level 1: Joiner
  • 241 Views
  • 1 replies
  • 0 kudos

Resolved! Leaving at end of contract

Hi,My contract is up on 24th July. Do I need to give notice to O2 or can I when my contract ends just request PAC and switch provider ?

Vas by • Level 1: Joiner
  • 492 Views
  • 3 replies
  • 0 kudos

Resolved! Order

Hello,I placed an order 2 days ago and since then, no email back from you.Someone who can help?Thank you.

Alin by • Level 1: Joiner
  • 221 Views
  • 1 replies
  • 0 kudos
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