Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim card

I have a new phone which has come with a new sim card. I can not see that there is a micro sd card. Does this need to be purchased separately or should it come with the sim card and new phone?

Resolved! Sim Not Provisoned

Hi All Only just joined o2. PAC code provided and my switch day is today.My old SIM has stopped working as expected (Lebara), but my new o2 sim says "Sim Not Provisioned" Is this just temporary as today is switch day?! TIA

Resolved! Live chat

Hello why is the no live agent any more

Resolved! Mobile roaming

I’m going on a Mediterranean cruise will my package work?

Resolved! Emergency

can someone from o2 contact me ASAP as you have cut me off not knowing my circumstances so I can't even ring customer services!!!

Resolved! spend cap charged

hello I have just joined O2 and have unlimited texts, phones messages and 30GB of data, so loads of allowance available I am in the UK and now have a charge against my spend cap why is this please

Resolved! Payment date

Good morning I would like to change my direct debit date to coincide with my monthly pay day please

Resolved! paying my bill when abroad

HiI work on a cruise and have been at sea for 8 weeks now, I have just berthed in the caribban and found that the last 2 payments have been missed and I've been cut off, I have tried to call about 5 different numbers O2 give out for customer service ...

Resolved! i have 2 payment in one sim

this sim card i used to be now is under my brother name before but when I upgrade last 2020 May I ask O2 If or I can put this number in my name and i will pay month under my name so it mean to say i pay this in my account starting when I upgrade but ...

Resolved! Leaving O2 - it's easier to find the Holy Grail

Dear god how impossible it is to actually leave O2? This is an Ipad with a SIM so ringing 202 or whatever isn't an option - ok messing around online shows despite having a Leaving Us page, it doesn't actually let you leave you have to ring which I ca...

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