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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 276991 Views
  • 2 replies
  • 2 kudos

Resolved! Making a payment

Trying to pay my bill and I keep getting told to try again 

Reidy20 by • Level 1: Joiner
  • 552 Views
  • 1 replies
  • 0 kudos

Resolved! Calling USA from UK

how much does it cost to make a call from the UK to the USA

CozH by • Level 1: Joiner
  • 1002 Views
  • 2 replies
  • 0 kudos

Resolved! Payment

Hi, can anyone tell me why O2 took my money as soon as I signed up for pay monthly? Do I pay a month in advance? I signed up on 15th Feb 2022 and they took the money strait away (16/02/2022) does this mean they will take next payment on 16th March 20...

star_kid by • Level 1: Joiner
  • 582 Views
  • 1 replies
  • 0 kudos

Resolved! No confirmation email

I’ve been charged for a device on pay monthly but not received a confirmation email. When I tried to pay it said payment failed but it’s took it out my account???

Dd0001 by • Level 1: Joiner
  • 548 Views
  • 1 replies
  • 0 kudos

Resolved! Downloading and printing monthly bill

I have 2 handsets, both on pay monthly through 1 bank account. I can download and print one of the monthly invoices but not the other. The latter shows "DASH_ERR04: The account number in the target address is invalid." How do I restify this ?

OldJohn1 by • Level 1: Joiner
  • 649 Views
  • 2 replies
  • 0 kudos

Resolved! Left O2, can't access old bills!

Hi all I left O2 in January 2021, moving to a service provider who had better roaming charges in a country I was working away in for the first three months of 2021. However I now find I can't access and download my O2 bills.There is no email address ...

cplev by • Level 1: Joiner
  • 949 Views
  • 2 replies
  • 0 kudos

Resolved! Change direct debit date

Hello, please may you assist me with how I can change my direct debit date from the 24th to the 25th please

Shannon23 by • Level 1: Joiner
  • 521 Views
  • 1 replies
  • 0 kudos

Resolved! Bills

I’m sick of this!! Anyone else’s bills now doubled each month for not reason? If they don’t put it back to normal then I’ll switch networks as there’s 7 devices in my house and not going to pay double. What a joke!!

Emily1993 by • Level 1: Joiner
  • 458 Views
  • 1 replies
  • 0 kudos

Resolved! Changing tariff

Hi ive tried to change from pay as you go to £15 months and when I try to complete it it says it’s been unable to change it.

Malwina by • Level 1: Joiner
  • 725 Views
  • 2 replies
  • 0 kudos
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