Solved: Downloading and printing monthly bill

OldJohn1 · ‎03-03-2022

I have 2 handsets, both on pay monthly through 1 bank account. I can download and print one of the monthly invoices but not the other. The latter shows "DASH_ERR04: The account number in the target address is invalid." How do I restify this ?

MI5 · ‎03-03-2022

@OldJohn1

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-03-2022

@OldJohn1

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

OldJohn1 · ‎04-03-2022

Thanks all. The O2 gurus must have been watching because suddenly this morning I can download what I need.

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