Solved: Payment

star_kid · ‎04-03-2022

Hi, can anyone tell me why O2 took my money as soon as I signed up for pay monthly?

Do I pay a month in advance?

I signed up on 15th Feb 2022 and they took the money strait away (16/02/2022) does this mean they will take next payment on 16th March 2022 or do I need to expect my second bill at the beginning of march?

I hope I haven't payed for a full month of service when I joined mid month

Any help/info would be appreciated, thanks

MI5 · ‎04-03-2022

@star_kid

Payment is not from the 1st of each month, it's from when you joined, give or take a day or so and is paid a month in advance.

Your first bill is always a little higher to cover the day or so before your regular billing cycle, which in your case is the 16th. Payment is due 14 days later.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎04-03-2022

@star_kid

Payment is not from the 1st of each month, it's from when you joined, give or take a day or so and is paid a month in advance.

Your first bill is always a little higher to cover the day or so before your regular billing cycle, which in your case is the 16th. Payment is due 14 days later.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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