Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Order not processed

I ordered an xbox on Christmas day paid the £30 up front cost and according to O2 app its not even at processing stage. I tried calling customer service but got fed up of waiting on hold then being cut off before getting through to anyone.

Resolved! Late payment

Late payment my bill is late and will be payed on the 15th February

Resolved! Sim

I have just upgraded and received my new phone today. It’s all set up. I received a new SIM with my phone. However it is not working with my phone. It just say’s no SIM. My SIM in my old phone is working so I just put the old SIM in my new phone. Can...

Resolved! new direct debit

I need to set up new direct debit as cancelled last one in error

Resolved! Cap on bill

I want a £0 cap on my bill so it never goes over many thank kyle

Resolved! NHS Email address

I previously had the 20% NHS discount but I’ve just upgraded and when I re register on O2 open my NHS email address, which has been changed from previous one, is not being accepted. It ends @aapct.scot.nhs.uk. I am based in Ayrshire and Arran health ...

Resolved! I canceled both my O2 mobile number but I'm still getting billed!

On December the 17th 2021 I called the O2 customer service to cancel both my mobile lines as I moved abroad and no longer needed them. I was told that I would be charged up to the 16th of January 2022 due to the 30 days notice period. But I keep gett...

Resolved! 20% discount

I recently changed my phone and on my bill I have noticed that there is no 20% loyalty discount anymore why

Resolved! Account holder passed away

Hi there,Unfortunately, my mother, who is the account holder passed away last February and as I was the person using the account and paying the bill (on time). My mum took the contract out for me when I was young and has had it for years, and we just...

Resolved! Moving from monthly to PAYG

Hi. I’m currently a pay monthly (contract) customer but have paid off my plan and have decided to go to pay as you go until my phone gives up the ghost. Yesterday I ordered a new (PAYG) SIM via ringing customer services. Today my data has been cut of...

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