Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 248202 Views
  • 2 replies
  • 2 kudos

Unable to text to +44 numbers

I have just moved to O2. My son sent me a message today but I couldn't reply to it, my text just failed to deliver.His text showed his number started +44. I managed to text back using std format 07 number, but this showed as a completely different co...

Nicip1 by Level 1: Joiner
  • 1420 Views
  • 4 replies
  • 0 kudos

Resolved! Move from contract to SIM only

Hi My contract is due to end 24/02/22 and I would like to go to a SIM only deal. I've only ever been on contract so have ended up a little confused. I've looked at the tariffs offered via the upgrade option in My o2 but they are pretty much the same ...

Smithee by Level 1: Joiner
  • 705 Views
  • 2 replies
  • 0 kudos

Resolved! Contract renewal

I have a current pay monthly sim only contract which expires this month. I just want to continue and not upgrade how do I renew?

Jell by Level 1: Joiner
  • 391 Views
  • 1 replies
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Resolved! SIM card has been disconnected

My phone sim card has been disconnected while I was on a call to O2, I 2as trying to sort out getting my galaxy watch 4 activated and the lady I was talking to has done something and now my phone and watch say SIM card not provisioned and I can't get...

Ian1989 by Level 1: Joiner
  • 826 Views
  • 1 replies
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Resolved! Order confirmation different to over the phone quote

Hi, I was a Virgin media customer before the O2 deal. I changed my package today, and VM quoted me 10gb SIM for £10 p/m, on top of the £28 p/m for VM broadband. The O2 part shows as 5gb and £12. Is this normal, and VM haven't made a mistake? Short of...

CW1985 by Level 1: Joiner
  • 549 Views
  • 2 replies
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Resolved! Abroad

Hello. Can you help me?I'm travelling in Ukraine now and need to have and do a call to Ukraine,UK and AustriaI have Tariff £15 data Big Bundle and Bolt International MonthlyMy question: What tariff I shoud use and how much does it costOr what Bolt?

Mary6 by Level 1: Joiner
  • 478 Views
  • 2 replies
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Resolved! Cancel Disney+

I was given an extra of 3 months Disney + and I want to make sure it’s cancelled. O2 keep sending me a code to my iPad number which I cannot access. Could anyone help please

Liz121 by Level 2: Apprentice
  • 467 Views
  • 1 replies
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Resolved! Upgrade charges

Good morning, 

Benton by Level 1: Joiner
  • 412 Views
  • 1 replies
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Wrong address showing as delivery address

 I’ve just ordered an upgrade and they deliver address chosen was my new address but the address on the order status section of my o2 is showing my old address. I’ve rung o2 super and they say on their end it says my new address but I’m still worried...

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SC7639 by Level 1: Joiner
  • 723 Views
  • 2 replies
  • 0 kudos