Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Is it £46 or £35

Got a deal through Money SuperMarket for an iPhone 12 64GB for £46 discounted to £35 Feb sale 24mnth contract. Clicked and followed link to purchase. Opted for click and collect. Upon collection noticed that contract said £46 instead of £35. Queried ...

Resolved! Direct Debit

Hi, I changed my tariff last month, I got new sim, swap them and already using new, I should pay since then 15 per month, but I got notice thad in this month they charge me not like for new deal but my old price. Should I cancel old direct debit and ...

Resolved! Changing the address on my account

It seems to be impossible to change the address on my account. The website just sends you round in circles. Has anyone else had this problem and is there a solution please

Resolved! Renew

I want to change my sim contracts I have 2 accounts, saw better deal on uswitch 15gb of data for £8 a month, would like to change both my accounts to this deal.

Resolved! Discount

Yesterday I had a call from o2 promotion centre . They said I could have 40% discount or a device for free . I am not sure if this is a scam has anyone else had such call that worked ? They had a lot of my details including account number , bank acco...

Resolved! No Data

Hi, I have received a replacement SIM card the other day, as I lost the original one. O2 activated it fine, only issue is, is that my data isn’t working, calls are working fine though.Not sure if this has anything to do with my data not working but w...

Resolved! O2 to O2 upgrade SIM only

Just upgraded O2 iPhone XR monthly contract at 23.5 months to a SIM only offer via uswitch/TCB, keeping handset. Logged in as upgrading current contract, it recognised it all, all looks good. Eg £24 quid down to £8 new contract. Confirmation received...

Resolved! Returns

i upgraded my contract a day ago but it’s been ordered in the wrong colour iphone how do I go about this, not opened it yet

Resolved! Cancel contract

Ho do I cancel the contract. I have been deceived and wish to terminate my new contract under 28 days.

New 12 Month Contract

Hello,Im currently on a 12 month contract which end on the 5th March, I have noticed that there are some better deals on a new 12 month contract for example £8 for 15gb or £10 for 30gb. Am i able to take these new contract deals up ? or is more for n...

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