Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract

I’m on a pay monthly contract which has a device charge and a separate tariff. I’m wondering if it is possible to move to a different network provider and cancel my current tariff with o2 while keeping the device plan in place?

Resolved! Sim card

Hi my SIM card just cut off randomly one day can’t get any signal or nothing but my bills were all up to date so I’ve rang o2 and they said there’s either a fault with my phone or fault with the sim. I got a replacement phone but it was still the sam...

Resolved! How do you know when you contract finished

How do you know when your contract finished

Resolved! I left o2 a while ago and today I got a text - HELP

I left o2 a while ago and today I got a text saying from April they will be increasing my airtime bill. I have paid off my contract and device plan,Firstly, what the hell?Secondly, why? I also have no access to my o2 app, since I changed network

Resolved! Sri Lanka - is it included?

I have the travel bolt on but can't find any information as to whether Sri Lanka is included and what the cost would be per day? Most places I have travelled to tend to be £4.99 per day for 120 mins & texts and unlimited data. Would this be the same?

Resolved! Has my order een accepted ?

I made a order for a iPhone 13 on Sunday evening and paid the £30 upfront and received things such as contract agreement and email saying we will email you with order updates and potential delivery within 24 hours .does this mean my order has been ac...

Resolved! Second sim only contract enquiry

Can I get a second sim only contract

Resolved! Charged £195 after cancellation. [abusive language removed]

I set up a contract sim and cancelled it within 3 days. Why have I now been charged £195, which I assume is the full balance that I would be expected to pay if I wanted to buy myself out of it? From my understanding I had 14 days to cancel without an...

Lost return

I brought some headphones from O2 for £199.99 plus £2.28 delivery charge, I have got it added to my next month bill. I have returned the item and have kept up to date with tracking, it seems to be the package has been lost, I have told o2 about this,...

Resolved! Not send the galaxy buds pro

Hello guys i get the Phone but te galaxy buds pro not sendet can you help me please

O2

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