Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Hi. I keep getting a text msg from O2uk which just contains my mobile number. Any idea how to stop t

I keep getting the same msg from o2uk but don't know how to stop it. It's just my number. I've tried switching on and off, sim removal but nothing seems to work. Cheers

Resolved! Is my contract cancelled automatically?

So I got a new contract with EE, and a new phone. Then I asked for the PAC code to use my old O2 number on my new EE contract. I just want to confirm does that mean my old O2 is cancelled, or do I have to phone up to do this?

Resolved! Higher than normal monthly payment

The direct debit for my son’s mobile is higher than normal. He says he hasn’t received any notification of this & hasn’t gone over his limit. Can you let me know why this would be - his number is [Personal details removed]. Thanks

Resolved! WiFi calling

I’ve tried to enabled WiFi calling on my phone but a message comes up to contact O2. I’ve left a message on their web chat yesterday but heard noting back. Would it be possible to enable WiFi calling on my tariff and someone from O2 customer services...

Resolved! Where can I enter my PAC code online?

Hi All,There's lots of helpful links to the O2 Keep my number page (https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number) which says I can enter my PAC code online. But I can't for the life of me find where to enter it? I h...

Resolved! Activate Travel Inclusive Zone Bolt On

Hi, I recently upgrade my 02 pay monthly sim to 30gb, am I right in thinking that as I have a 30gb sim I can use my phone in the USA for free when traveling, if so were do I activate Travel Inclusive Zone Bolt or do I have to call o2, i cant see it i...

Recieving texts from a different number

Last week I received a text from a mate it came up on an unrecognied number (which began with 0 not +44) which I have never seen or used before. If I text on his usual number his replies come back on this unrecognised number and I can also text him o...

Resolved! Want to swap my order

I have placed an order for a Samsung s22 but want to change it to the s22 ultra how can I do this please

Resolved! How do I get my proof of purchase

I recently got the pixel 6 and need to claim the free pixel buds that come with it, but to do that I need proof of purchase, the 02 app is terrible, I can't call you and the online chat crashes when I try to use that. Please help

Resolved! Services Down

Good Afternoon, I am paying a monthly contract, and during the Storms of Arwen 25th - 29th November and Storm Malik and Corrie 29th - 31st January I had no Mobile Reception at all. Can I be compensated for this time, as I use my mobile for work and h...

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