Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Returns

i upgraded my contract a day ago but it’s been ordered in the wrong colour iphone how do I go about this, not opened it yet

Resolved! Cancel contract

Ho do I cancel the contract. I have been deceived and wish to terminate my new contract under 28 days.

New 12 Month Contract

Hello,Im currently on a 12 month contract which end on the 5th March, I have noticed that there are some better deals on a new 12 month contract for example £8 for 15gb or £10 for 30gb. Am i able to take these new contract deals up ? or is more for n...

Resolved! Internet not working on phone

I moved from virgin to O2 and since then I find it very difficult to get Internet when not connected to WiFi. I have a s21 ultra and mobile data is on. If I do get Internet it's speed is less than 1 Meg any ideas

Resolved! Take someone off Friends and Family

Hello,My ex is on my brothers friends and family. My brother has left o2. However I don’t want my ex to have this privilege anymore. How do I get it off? thank you

Resolved! Cancel device upgrade

Hi i have paid for the s22+ handset as an upgrade and im not sure if it is a hand set only deal as i want to use the same sim card that i have now, could i cancel this order at all please?My order number is ms -119966493

Resolved! Roaming in France

I understand 02 allows 25gb data roaming in France.so if you arrive in France on July 1st and leave 2 months later on 31st august do you get 25gb allowance in July and another 25gb allowance in august ?

Resolved! 02 roaming not working

I have a pay monthly sim and any time i enter Ireland it tells me i have access to 4g and i can make calls, but have no access to the internet. Do i need to get my phone unlocked by o2 for this to happen?

Resolved! Reset Network Settiings and no Mobile Data

Ive just reset my network settings as I was having trouble with my hotspot, and now I cant access any mobile data for apps, internet etc I've changed my mobile settings to mobile.o2.co.uk and user/password to o2 and p as advised on O2 help but still ...

Crazyness after upgrade - and now phone cut off

I've been an O2 customer since 2006, and last Monday (today is Wednesday), I rung to upgrade my 50Gb data package to unlimited. I'm out of contract, and have since bought a new iPhone13. When I bought it, I got a 5G sim, and ported my number onto the...

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