Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! First months bill

Why is it that after agreeing to have a Sim deal on the 25th of Aug that today 1st Sept I have tow bills (2 sims) for £16 each for a full month?

Resolved! cancelling refresh

Hubby refresh phone plan ended a few months ago,he now wants to leave o2 as he can get a better deal elsewhere,Hes pays £23 a month for 5 GB, well I pay it as its my account, there are much better deals out there now with other companies, but also yo...

Resolved! changing from refresh to payg

Im on refresh,phone is now paid off,I dont want to UPGRADE to sim only, as its dearer than PAYG,is there anyway of doing it ,or do I need to go down the pac/stac codes even though Im happy staying with o2,thanks

Resolved! How do I return a phone within the 14 day change my mind policy period?

I got in touch with o2 support chat through the my o2 app. They said I can go to www.o2.co.uk/returns and speak to a member of the returns and repair team through live chat. There is no live chat anywhere on the page and links just take me round in c...

Resolved! Can't call or receive calls

Hi, I can text and receive texts but not make calls or receive calls. Anyone help? Thanks

Resolved! Calling a Canadian landline (when in Canada)

I will be in Canada in a couple of weeks time, I will need to call a Canadian landlines whe I arrive, does anyone know what the rates for such a call are?

NETWORK in Spain

I am on holidays in Spain and I can not use my data. Also, I got a message from you saying that my plan continuous in Europe

Resolved! Calling UK mobiles texting and receiving call from France

Hi all, can anyone say what the call & text charges are from France to the UK now?waiting to board the ferry and wondering if I’ll be speaking to my wife for the coming week

Resolved! Charged double

I have just received my bill and it was particularly high this month, I notice that my amazon prime video offer has expired, and for some reason I have been charged two lots of £4.99 to continue with prime video? Has anyone else had this?.I've been t...

Resolved! How to formally cancel a contract with O2?

HelloI've only very recently joined O2 for the first time and am unimpressed with most aspects of the service so far. I received a pay monthly SIM from the website and I'm well within the 14 day cooling off period.I've requested and received a PAC an...

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