Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade out of stock and billing

Hi I've upgrade to a new device and device plan and both should have now had their final payments. The new device is currently out of stock, will I only be charged for the new device plan and then the device when it comes into stock and does the plan...

Resolved! WHY NO EMAIL ADDRESS?

Technically a question.... but more of a rant!A) why is there no Email address to contact O2 about problems and issues you have with billing! As for the last 4 months i have been rolled over and shafted for on average £175.00 billing!B) When you are ...

Why is it so hard to get help from O2 these days?

Hello all. First time poster as I am using this as my last resort... Why is it so difficult to communicate with a communications company (02)??? I have recently had the misfortune of requiring help from 02 on a number of issues over the past few mont...

Resolved! Bluelight airtime discount disappeared

Is there a cap on how long you can have the bluelight airtime discount? ive been on my current plan two years, paid off the phone but this months bill has just arrived and the bluelight discount on airtime is missing?

Resolved! Contract

I’m on a pay monthly contract which has a device charge and a separate tariff. I’m wondering if it is possible to move to a different network provider and cancel my current tariff with o2 while keeping the device plan in place?

Resolved! Sim card

Hi my SIM card just cut off randomly one day can’t get any signal or nothing but my bills were all up to date so I’ve rang o2 and they said there’s either a fault with my phone or fault with the sim. I got a replacement phone but it was still the sam...

Resolved! How do you know when you contract finished

How do you know when your contract finished

Resolved! I left o2 a while ago and today I got a text - HELP

I left o2 a while ago and today I got a text saying from April they will be increasing my airtime bill. I have paid off my contract and device plan,Firstly, what the hell?Secondly, why? I also have no access to my o2 app, since I changed network

Resolved! Sri Lanka - is it included?

I have the travel bolt on but can't find any information as to whether Sri Lanka is included and what the cost would be per day? Most places I have travelled to tend to be £4.99 per day for 120 mins & texts and unlimited data. Would this be the same?

Resolved! Has my order een accepted ?

I made a order for a iPhone 13 on Sunday evening and paid the £30 upfront and received things such as contract agreement and email saying we will email you with order updates and potential delivery within 24 hours .does this mean my order has been ac...

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