Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Received new 5g phone but sim won't activate

Hi so I got my new phone through today. Samsung galaxy note 10+ 5g. I put the new sim in it and hasn't been activated. I have been waiting for about 4 hours so far and it still won't activate. I tried going into myo2 but can't remember my password so...

Kyle112 by Level 1: Joiner
  • 6 replies
  • 0 kudos


Hi I had call from a guy from 02 last week who offered me an upgrade I went through the process and agreed to it he said my phone would be here Friday but not heard anything since no confirmation email has been sent or anything can you help please.

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Resolved! Data usage

Please can you explain the entries for data usage on my bill. There are a lot of entries - nearly every night - timed at 00:00:00. I am not normally using my phone at midnight and these data entries make up most of my monthly allowance on the June bi...

Resolved! change tariff

When I joined 02 i was told i could change my Tariff after 30 days ? what is the phone numbert to speak to 0 2 ?

Need longer to pay

As the live chat is not working, is there an email address for management. I can ask for longer to pay my bill?

Seacombe by Level 1: Joiner
  • 2 replies
  • 0 kudos

moving from payg to pay monthly

bought new apple SE and pay monthly contract with intent of moving payg number to new contract. Completed form on line to make request (twice) and followed instructions and nothing has happened and can't reach anyone at O2. Now 7 weeks since purchase...

NigelB29 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Sim not working

I am having trouble I have tried to ring out but sim is not working I have Took out the sim and put it back and restarted my phone what more can I do

Bg1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Heads Up - Phishing Scam - +447826946756

Hi All Heads up that I received a text message from +447826946756 Note: I've separated the link with a space between each character, so no-one clicks on it by mistake. with the following message: "O2: Payment for your latest bill could not be process...

lex8P by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hello I’ve recently brought a phone for my other half and he has it on pay monthly but recently his texts won’t send to most of his contacts and he has restated his phone several times and it won’t work I don’t know what else to do as I can’t get in ...