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@Kb4 It can take 48 hours for your payment to clear O2's system. As you've paid on a Friday it will most likely take longer. The payment may not clear until Monday or Tuesday.
You can speak to the Payment Management Team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best chance of getting through is calling at 8 am
Use Skype to call if you have no other phone: Guide: A Guide to Skype
For future payments you should consider setting up a Direct Debit. It would avoid problems like this for you.
- 24378 Posts
- 1059 Topics
- 3818 Solutions
@Kb4 It can take 48 hours for your payment to clear O2's system. As you've paid on a Friday it will most likely take longer. The payment may not clear until Monday or Tuesday.
You can speak to the Payment Management Team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best chance of getting through is calling at 8 am
Use Skype to call if you have no other phone: Guide: A Guide to Skype
For future payments you should consider setting up a Direct Debit. It would avoid problems like this for you.
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You may have to wait up to 24-48 hrs to be reconnected.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.
Or use Skype to call payment management on 0800 902 0217 Guide: A Guide to Skype
