My o2

[Anonymous]

Hi

I ported my number into o2 yesterday however since it porting across into o2 I can no longer check my allowances, make payments or basically anything although it allows me to sign in.

I am met with "Error 500" every time, in the app is the same.

Tried password resets without luck and tried again this morning with ni luck.

Spoke to o2 customer service and haven't got anywhere, seems they have no clue what I'm experiencing. 

This isn't acceptable for me, I can't see my allowances, make manual payments or manage my account.

I've tried different browsers and devices and all the same, also tried WiFi and mobile data.

Can anyone help or suggest anything?

O2 priority is fully working as I set it up with my number 

[Cleoriff]

@Anonymous 

I'm afraid you need to contact O2 and ask them to reset your account, Try rebooting the phone first.

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Anonymous]

I called o2 at 8am and spoke to someone for 20 minutes and I did say I believe they need to unlink/reset my account to allow me to access it again but they had no idea what I was talking about. 

He seemed to think it was a technical issue with the website but its not as I can't use the app or website, it let's me sign in but won't allow me any management of my number.

The app shows my ported number in but won't show my allowances.

Can no one on here get someone working for o2 to reset my account?

I can call again but I'm doubtful I get anywhere.

I've tried different devices, Internet connections, browsers, phone has been on and off a number of times and got nowhere.

Even reset my password endless times, so many times that I've reached my OTP limit today!

[MI5]

@O2Sarah- may be able to help.

[Cleoriff]

@Anonymous 

I'll ask one of our account advisors to have a look for you.

@O2Sarah-or @O2Waqas are you able to help @Anonymous please?

@AnonymousEither of the two I've tagged will answer on this thread and then send you a private message to get personal details from you.

[O2Waqas · Accepted solution]

Thank you for the tag @Cleoriff 

@Anonymous Apologies for the inconvenience caused. I will send you a private message so we can have a look at this further 

Thanks 

[Cleoriff]

Thanks so much @O2Waqas 😉

[Anonymous]

Hi,

I've managed to resolve this now.

I had someone raise a issue with IT this morning, was either live chat or on the phone but whoever did by early afternoon all was working, just had to reset my password was all.

So think it was most likely my port got stuck at the accounts part merging.

Thanks for all your help 🙂 

Have a good weekend!!

[Cleoriff]

Great to hear @Anonymous  and thanks @O2Waqas x