Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 454806 Views
  • 2 replies
  • 2 kudos

Resolved! upgrade via mobile phones direct

My refresh contract with 02 is due to expire and I am looking to upgrade. I have seen a deal on Mobilephones Direct that 02 cant match. ( more data for less money) I am wondering if I upgrade with Mobilephones direct would I keep the benefits of my c...

sumri by Level 1: Joiner
  • 2229 Views
  • 1 replies
  • 0 kudos

Resolved! Sim only, transferring my old number

Hello I am waiting on my sim to arrive, and I ordered this and gave my PAC details to transfer my number to the new sim. however I have just received an email saying my sim is on the way and gave me my new number which isn’t the number i am wanting t...

JoshH by Level 1: Joiner
  • 2131 Views
  • 2 replies
  • 0 kudos

Resolved! Travel bolt on

I’ve added the travel bolt on but I don’t know how long it’s on for. Say it’s £6 a day, I need it for 7 days

Resolved! check end of my contract date

i want to check when my contract ends and unable to find it anywhere on the siteAlso live chat does not appear to be functioningCheryl

cheryl65 by Level 1: Joiner
  • 16115 Views
  • 8 replies
  • 0 kudos

Resolved! Upgrade arrived, but no signal?

I have received my upgrade - all is working fine, but cannot get a signal. Wifi fine.Any ideas?

LeaFow by Level 1: Joiner
  • 690 Views
  • 1 replies
  • 0 kudos

Resolved! Cancellation

Hello, I’m in desperate need of a new phone due to screen damage, does anyone know if I can pay off my remaining device plan but am I able to cancel my airtime plan? I’m in 02 refresh

Resolved! SIM only contract

I just placed an order for a sim only contract . But I forget to say I wanted to keep my original mobile number . How can I fix this as I can't find out where to do it on the site

Resolved! VAT Invoice

Good afternoon How do I get a VAT invoice? When I bring up the invoice to print, it says ‘This is not a VAT invoice’ Thank you

John1953 by Level 1: Joiner
  • 1522 Views
  • 1 replies
  • 0 kudos

Resolved! Internet

Hello I don’t swam to have any internet 

Luke86 by Level 1: Joiner
  • 518 Views
  • 1 replies
  • 0 kudos