Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pay more than upfront cost? (Phone only)

I am looking at a phone that I wish to buy and only for the phone itself, as I'm happy with the contract sim I'm on.My question I ask:Is it possible to pay more than the upfront cost? As it is possible to change 'Spread the cost over' From what I see...

Resolved! end of contract and don't want to renew

how hard is it to explain that I don't want to renew the contract I'm told that I have to give 30 days notice but surely 2 weeks is enough to tell them that I will not be renewing a sim only contract and do not want them to carry on the service after...

Data

The o2 app is not allowing me to add more data

Resolved! No voice calls since Porting Number - Told it's "Affecting many customers"

Ported my number over from EE yesterday.EE sim lost signal around 4pm and put o2 sim into iPhone 12 pro.Since then, I've never been able to make/receive any voice calls. (But texts and data work fine)Spoken to o2 this morning after 30 minutes on hold...

Resolved! Payment

Hi I paid my bill today but on the app it’s showing as not paid so I cannot use my phone

Resolved! I had a call today from a firm called Clear Vision trying to renew my contract. Was this a scam or d

None

Resolved! Query regarding bill

My contract ended in July and I received a letter to say my monthly payments would be changed. However i appear to have one bill at £17.11 and the last one at £22.00 why are these tariffs so different

Resolved! I want to speak to somebody!!!

How the hell do you get to actually talk to somebody at o2??Is there a short number to get through or has that gone???

I keep being charged

I have asked O2 so many times to cancel a sync connection. I am paying £5 a months for Iwatch connection that I don't need because I already have one with O2 and don't need two of them. They keep saying it will be cancelled but don't and can't seem t...

Resolved! My bill

Why has my data not been put back on when I pod my bill hours a go it’s a joke

O2

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