Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade data

Hi could you please let me know the options to upgrade the data on number xxxxxxxxxxx please many thanks Tanya [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Using phone in Mexico

Hello - I’m going on holiday to Mexico during the week and have been advised that all I can do is use the £6 a day through o2 travel if I want to use my phone. Anyone aware of another way to utilise contract mins/data etc as I could if I was within E...

Resolved! Phone bill

Hi there was on the phone phone last week about my phone bill I work away from home and I lost my bank card and I said a I could t pay my bill to a was home ok the 6th of July next Thursday I’ve had a message on my phone saying my phone will be cut o...

Resolved! Extra minutes

why is 01481748144 a chargeable number

Resolved! 02 poor data connection in a 4G area

My 02 sim is 5G I have none in my home area even on 4G I only get 1mb download speed infact my upload is 2mb I'm wanting to tether to my home network but at this speed it's impossible I have unlimed data is there some additional settings to increase ...

Resolved! Date text was sent

Good morning, I need to find the date I sent a text. "View bill" only shows a list of the numbers texted and the total of texts sent to that number, like this below, but not the date(s). Text messagesdestinationnumber sent Help please? Where can I ge...

Resolved! Online credit check

Ordered a new phone Saturday, received all the legal emails and the full steam ahead etc. Called today and it’s been referred for an online credit check, how long does this usual take?

Resolved! Upgrade advice

Been with o2 for about 6 months and am thinking about paying off what i own on my phone and upgrading to a better up to date phone. Now do they do credit check on upgrades and would they send me a new sim as want to keep the same sim that i am using ...

Resolved! Changing from Pay as you go to contract?

Hi I'll most likely be changing from pay as you go to a monthly contract soon. I'd ideally like a 12 month plan. Can anyone please tell me the current tariffs for 12 months? I won't be paying up for a phone as part of this, just changing to monthly c...

Resolved! Google play store fraud on O2 account

HiSo back at the end of April fraud was made of over £200 on my Google play account and paid for using by o2 account. I have been emailing back and forth with Google play and am going round in circles. I have email from them saying they will refund w...

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