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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 271759 Views
  • 2 replies
  • 2 kudos

Resolved! Sim order

Hi i ordered a monthly sim last week and havent had a email with update

Pamala by • Level 1: Joiner
  • 484 Views
  • 1 replies
  • 0 kudos

Is 5g a bolt on?

I recentley moved to O2, I got a plan and galaxy s21+ and I thought a 5g tariff. I have tried everywher to get a 5g signal but no joy. I phoned customer service and was promised it would be activated (Bolt On). 2 months and still waiting. Is 5g a bol...

MarkB1604 by • Level 1: Joiner
  • 6772 Views
  • 10 replies
  • 0 kudos

Resolved! Pay monthly phone deal questions

If I sign up for 'pay monthly', running for 24 months or 36 months, can I pay up before up before time or not?

Ezekiel1 by • Level 1: Joiner
  • 543 Views
  • 1 replies
  • 0 kudos

Resolved! Want to remove my o2 sim

Hi ,i purchased ipad with o2 sim on contract ,but in the last month i hsven't used any data , so i want to off my airtime payment permanently Thank you

Resolved! Bills

I paid my bill on Wednesday but its showing on my o2 account but its there on my bank account l,is this because of the jubilee weekend acting like a bank holiday

Chapy by • Level 1: Joiner
  • 431 Views
  • 1 replies
  • 0 kudos

Resolved! Balance query

Hi, I pay monthly. My recent bill is supposed to be just over £22 however my balance reads as £0?Have I overpaid enough to pay this month or do I still owe the over £22 and it's an error? Thanks

Resolved! Bill enquiry

What to query why my bill is so high this month 

Jane2019 by • Level 1: Joiner
  • 391 Views
  • 1 replies
  • 0 kudos

Bill

Wondering if anyone else is being charged for their bill 3 times a month! I pay my bill every 14th of every month yet 02 are taking money from my bank account on the 3rd 14th and 31st of every month and the useless customer service can only say but t...

Char321 by • Level 1: Joiner
  • 1244 Views
  • 10 replies
  • 0 kudos

Resolved! Order

hi there I have my order under review for more then 48 hours what should I do ? Do I need to wait more ? On the email it says can collect from 7th but no other details thanks

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