Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Disney+ if you already have a year subscription

Have looked everywhere to get an answer for this but nothing is clear. I have Disney+ for which I paid a year in March, so have 10 more months paid for. However when choosing my extras with my upgrade I was told I could bring those 6 months O2 gives,...

Resolved! I watch 7 series

Hi Iam order new I watch 7 series but Iam interested so plz cancel order I can send my messages still now I don’t order is cancel are not can reply me

Resolved! Paid bill showing unpaid

I have paid my bill but showing unpaid now lost use of phone can't get through to anybody at 02

Resolved! Refresh 02 contract

I am going around in circles getting diffrent answers and so confused can the following question be answered clearly by someone...WHEN ON O2 REFRESH AND I HAVE PAID THE DEVICE OFF DO I HAVE TO GIVE 30 DAYS NOTICE TO CANCEL THE AIRTIME PLAN OR CAN I J...

Resolved! Sim replacement

Sim replacement

Resolved! How to complain about o2 customer service.

Hi all. I took out a contract in September 2021 for z fold 3 . They phone stopped working as it had a factory fault ibwas told. They already replaced three phones and I'm expecting fourth one to be delivered. I suspect they belonged to other people w...

Resolved! Pay off device plan early - settlement figure?

Hi I can’t get through to an agent. If I pay off my Apple Watch device plan early, will there be any settlement discount? Or is it just what it says on the app as the outstanding amount? thanks

Resolved! Radio competition number

I tried to enter a radio competition today. Message wouldn't send. Tried several times. Is there a block on my phone or network? If so how do I remove it?

Resolved! O2 have ruined my credit score

I am in the process of buying a house and I am having serious issues because of 02 applying bad credit to my name. I provided a 30 day notice for my tariff to be disconnected the day of my last device payment which was the 7th March 2022. However, I ...

Resolved! Data allowance

Does my data allowance diminish while using WiFi?

O2

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