Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Trying to phone o2 from abroad, but won't work!

Hello,I'm trying to call o2 from Cambodia on my o2 pay monthly phone. I'm using the number on their contact us page which says to call from abroad (+44 7860 980 202) and it isn't working. I need to speak to someone as my bill is wrong. Please can som...

Resolved! Sim order

Hello, last week Monday I ordered a pay monthly sim and I still haven’t received anything in the post. My Order number: ms-319699078i don’t want to be paying my monthly bill if I haven’t even got it so could you please check in on it. Thank you

Resolved! Sim plan

I took a new Sim only plan, 200gb data, but got only 100gb...? Tried to chat to someone but it's busy all the time.

Phone order

Hi I ordered a phone on Thursday for a contract on pay monthly on Saturday the order was confirmed I’m still waiting for my new phone I was wondering how long it takes to come please

Resolved! Account access

Hello. I have been trying to access my account today but won’t let me log in on the app or on the internet. Is there an explanation for this? many thanks, hannah

ESIM

I did sim swap last night to eSIM and since then till now, I cannot make calls or receive calls. I can not even dial 202 to speak to O2 customer services

Resolved! New postal address is not listed to complete an order

I was wondering if anyone could provide some advice in how to progress with an order when a new postal address is not appearing on the O2 system?This address has been registered with the Royal Mail for the past three weeks and is appearing on all oth...