Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim activation

I am upgrade my phone my new sim is no coverage please check this pass 24 h

Resolved! Insurance

By phone started playing up a while ago i took out sim and put it in other phone I had as needed for work how ever I now need to get it fixed but haven’t had the SIM card in it for a few weeks will this affect my insurance ?

Resolved! Sharing data

How I can share data

Resolved! Phone

Hi there my phone keeps turning it self on and off all the time

Upgrade time changed from 3 to 6 months.

Hi all. I have a sim only plan and when I've checked I could get an upgrade at 5th October. Now I'm checking and I can upgrade at 5th January. Why is that?

Resolved! How to stop premium text

How do I stop premium text message coming through to my phone and getting charge for them?

Resolved! new sim order

I ordered new sim on 29th August but still not received. Your staff advised 2-3 working days but now 5 working days gone... still not received. Please update what happened my order?

Resolved! Transferring number to o2

Hi, I’ve inserted my new 5G o2 SIM card and haven’t received any ‘welcome to o2’ texts or ‘we will now process your number transfer’, is this Normal? On the order form I entered my EE PAC code. Do I need to do anything else or will it automatically t...

Resolved! No network

Hi, I bought a new phone yesterday but I still have network coverage, the sim card was put in at the store

Resolved! PAC when ordering new pay monthly SIM

Hello can I please have some advice - I included my PAC details when ordering a new pay monthly SIM.I’ve received and put the new SIM into my phone today (just before 5pm) - do I need to do anything else now to get my old number ported or will that n...

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