Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim 1 not provisioned

I've got a new phone and new SIM. I have gone online and done the SIM swap but i'm still getting the message 'SIM 1 not provisioned'. Can anyone help why? Thanks

Resolved! Message Failure

Every time i send a text message i get 'message failed to send' unless its through i message.

Confusing - New contract replaces old?

Existing deal S2060gb (120gb with volt) data. Unlimited mins and texts. £40 per month. Ends July 2022 but the phone is smashed. New deal S22+ 256gb version. Unlimited data, texts and mins. £47 per month. Cashback, enhanced trade in and Disney plus. P...

Resolved! Paying too much

I am paying way too much every month. I want to cancel the Wi-Fi gadget as it hasn’t been used for months and I want to know why a £32 contract is over £100

O2 Delivery Stolen / Lost

Hi I'm after some advice or some help from any staff here. I placed an upgrade yesterday which was due to be delivered today by DPD, next day delivery. This morning I was advised the phone would ve delivered by 5pm today; I waited in all day however ...

Resolved! Bill

My monthly bill has gone up by over £5 without me knowing and I don’t know how to contact 02 can someone please tell mehow to speak to them directly. I tried the live chat and it always says it’s not working.

Resolved! Why can’t I make purchases via my mobile phone

Like to find out why I can’t make purchases via my mobile phone

Scam / Fraud

Hi - just wanting a bit of info - I was a victim of a scam in February and have reported it to O2 fraud team via phone/ messages & email but have not had a response from anyone - keep getting different timescales from 24/48 hours to 30 days !!!! How ...

Resolved! Missing Order

I placed an order for a new iPad on 01/04/2022, the initial part all went through smoothly and it was handed over to DHL for delivery for 04/04/2022.Subsequently after live chatting and calling O2, I was provided with a number for DHL to get more inf...

Resolved! 4g won’t come on phone but bill paid

Daughter’s phone will not load to onto 4g and has received a text saying bill not paid but it has been contacted 02 and said it would come in after 24hrs but still not come on 4 days later

O2

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