Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancelling Virgin Media and O2 Volt SIM Card

Hi. I recently renewed my Virgin Media Contract and, as part of the deal, they moved my mobile phone element over to O2. VM emailed me the details of the new Contract, but they are wrong and say they cannot match what the Advisor told me on the phone...

Resolved! Do I have to give notice to close my account with o2?

Hi I pay monthly for my sim only O2 and wish to change my sim only supplier. Do I have to give any notice or can I just cancel the direct debit? Thanks

Resolved! Number migration failed

Migrated old number (previous o2 contract) to new phone/sim (new o2 contract), but doesn’t seem to have worked properly. Left with new phone that I can phone out with, send/receive texts, mobile data ok all on old number but no one can phone me, “num...

Resolved! International calls

Hello, could you please advise how to call in France using my mobile? I only have a pay as you go number. Thank you

Resolved! orders

hi i was wondering if anyone from o2 could help? i placed 2 orders online 2 days ago and 1 says its gone through but 1 is still saying its being reviewed? please could you check for me whats goin on? its order no [Personal details removed] also could...

Deposit being stolen

I’ve have got a monthly contract and had to put a deposit of £475 and I’ve been told as soon as I got it I would be able to get it back as soon as I’ve completed 2 months on payments on time as I had done I had rang up and they had promised I would g...

Resolved! Add phone to account

I want to change my BT mobile to O2.I have an O2 account with another mobile. How do I add it to my existing account. I rang sales and they said they couldn’t offer me the same tariff via them but I would get it by adding online . I can’t find where ...