Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 123608 Views
  • 27 replies
  • 5 kudos

Resolved! 82070

my wife's account was being billed 1.25 every 3 days from this premium rate number. When we realised we contacted o2 who told us how to stop the payment. They also gave us details: www.testprscompliance.co.uk and 03333137900 to claim money back.The e...

Resolved! free gift offer

Having upgraded I had to claim a free set of ear buds after 14 days from Huawei. To do this I had to upload different items including a receipt. I've never had a receipt from O2 before and the only document that I had was the order information. Huawe...

Sammy1803 by Level 1: Joiner
  • 389 Views
  • 5 replies
  • 0 kudos

Online Paying Problems

I am trying to place an online order but the O2 site does not except any of my card details. I have also used different browsers. I have also tried using the chat. But nothing works!! Help?!

Resolved! change credit card details

i've had a text from O2 (?) saying my payment card needs updating. But it doesn't run out till October. I"m suspicious. I've tried logging onto My O2 but can't see where to check my payment card information. Any ideas?

vsprigg by Level 1: Joiner
  • 301 Views
  • 4 replies
  • 0 kudos

Resolved! Is this a scam message

I’ve received a text from +44 7376 384 033 saying we couldn’t process your last payment, to resume service, contact billing O2payment.failed12.com. My payments are up to date, I’ve checked. Thanks

LeeDavies by Level 1: Joiner
  • 254 Views
  • 2 replies
  • 0 kudos

Resolved! O2 text message askin for bill payment

HiI've been receiving text messages and missed call from ''o2'' saying they have been unable to take bill payment.I am just trying to see if this is legitimate. My next bill is not due till 6th August and according to this app everything looks fine.M...

Resolved! Scam message?

I received a text from +44 7385 741465 saying “O2:We were unable to process your latest bill. In order to avoid fees, update your payment information via: [Link removed] is this a scam?

Dwave by Level 1: Joiner
  • 382 Views
  • 4 replies
  • 0 kudos

Resolved! Is this a scam

Just received this from +44 7393 615975O2:We were unable to process your latest bill. In order to avoid fees, update your payment information via: [Link removed]Is this a scam? Thanks

Alison6 by Level 1: Joiner
  • 223 Views
  • 4 replies
  • 0 kudos

Resolved! Loyalty

Hi, I have 3 numbers registered to the same address so have been advised that I can benefit from loyalty discount but it keeps being rejected. Please can someone help with what layout to use in the text? The online chat person said to do it in this l...