Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone stopped receiving texts

My Galaxy S20 5G has recently stopped receiving texts from certain phones. I have tried cleaning the sim and connecting to other networks and rejoining O2 as advised on another thread here to no avail. Last weekend (Saturday 26/02/2022) I went into a...

Resolved! New to 02

How long after u have put the order in, how long then do u wait for the credit check and for them to tell u that u can have the phone

Resolved! Upgrades

Hello! I am planning to upgrade my phone, but I will be moving to the channel islands, Can I discontinue my monthly airtime plan and just continue paying my device plan? Or can i just upgrade with just the device?

Resolved! What is happening with my order?

Hi, I have just joined O2 and bought a new phone on Thursday (iPhone 13). The upfront costs were taken out of my account immediately and I received a notification to say that my order has been accepted and will be ready for in-store collection today....

Resolved! O2 sim via Virgin Media only half data available

Hi, I have just taken out a new Virgin Media package deal which included an O2 sim. This sim should of had 10gb of data per month, however it has just renewed on the O2 app and there is only 5gb of data available for this motnh. Is this an O2 issue o...

Resolved! New contract

What date should I start a new contract in order to avoid the April 2022 RPI+ cost increase?

Resolved! Cancellation of contract

My bill is going up in April I am writing to let you know that I do not wish to continue with this contract. I would appreciate it if you could arrange as from April I do not not want to renew the contract. Please let me know what happens next. Mrs P...

Resolved! 02 monthly Sim/ Bills

Good Morning All,I am a new customer on a monthly sim, which should mean I am automatically resistered, problem is I’am not, I can sign in to the my account, when the sign page opens I get some thing went wrong. Get in touch, try that after 40 minute...

Resolved! Letter

Hi I don't no of this goes here got a official letter this morning from 02 about my contract and how much I have paid on my handset just don't understand why I got the letter

Resolved! Change to sim only deal

Hi.How can I change to a sim only deal. I guess they are around the £10 per month. Just called 202 but upgrade options were closed so was the department to change my deal or package. I'm paying the same amount beyond my 24 months contract by another ...

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