Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Returning a phone case

I have recently upgraded and decided to purchase a case at the same time from o2. However on receipt I don’t like the the case and would like to return it. I can’t seem to find the link and when I start the process it refers to returning my new phone...

DJB5 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2

Hi there.Just simple question:I did a mistake and paid my bill twice.Is possible to move one of that payment to the next month.Looking forward for help

Mino by Level 1: Joiner
  • 3 replies
  • 0 kudos

Add more data

HelloI was wondering if you know of any good data deals so I could buy extra data to my pay monthly sim card, the ones I have seen are really expensive so I’m not sure if I’m missing out sometning thanks

polish123 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Charger fault

Since few days ago, my chargers keep telling me that I've got water in my usbMy phone detected water in charge placeHow should I ask for a repair or a device check?

Dede by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cancelling my contract

Can I cancel my 02 pay monthly contract via email? I don't want to be on the phone forever, especially as they have less staff. I got this contract for my son to use, I'm at the end of the contract & my son doesn't need it any more.

Cathy1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Data speeds.

For some reason, without fail, my data drops dramatically between 10am-01:00am, all day every day.Outside of these times, I get 15mbps+, however, during these times I get 1/2mbps if I’m lucky.I’m being told there’s nothing wrong, but I can’t see how ...

LW687 by Level 1: Joiner
  • 19 replies
  • 0 kudos

Please take my money! O2 site rejects my cards!

Over the past three days I've been trying to buy the Oneplus 3T on pay as you go through the O2 website. Everytime I get to the point where I put in my card details and click to proceed it says "sorry your card payment did not go through". I've tried...

Anonymous by Not applicable
  • 23 replies
  • 0 kudos

Resolved! New contract

I've been on 02 for nearly six months and 02 said I can have a phone after six months. Are you limited to what phone you can have??