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on 19-08-2022 22:32
Hi All,
I have been 02 customer a few years with a sim only deal. Placed an order for a Samsung Tab S8 ultra. It asked me for a deposit of £400 which I paid, and I asked to collect from store tomorrow as I go away for 6 months abroad and laptop broke so thought this is a good replacement.
I have had some contract information which I have signed but I can't see my order confirmation. I can see some horror stories on here of people needing contact customer Services, well its past 8pm so I can't. I am really annoyed that I am powerless to find out
- The money is not on hold its no longer in my bank - 02 have it in there bank, there is no pending or held transaction according to my baking 24/7 chat
- the documents that have been sent to me, are they the actual legal contracts?
thanks all
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on 19-08-2022 23:22
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 19-08-2022 23:22
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

