2 direct debits?

[Neil1418]

Hi, I have recently joined O2 from Three with a new phone. I got 2 emails today from my bank telling direct debits have been setup. I checked on online banking and two direct debits have been setup for Telefonica O2 Limited. Is this correct? Do they do a separate DD for airtime and device payment?

[jonsie · Accepted solution]

Yes two direct debits

As you summise, one for the device plan and one for the airtime

Together they add up to your agreed tariff

Guide: How does O2 Refresh work? 

[Neil1418]

Thank you.

[jonsie]

You're very welcome 😊