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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237154 Views
  • 2 replies
  • 2 kudos

Resolved! Tablet SIM

Hi I got a Microsoft surface Pro X from 02 a little while ago and cannot get the sim to work keeps saying SIM not active need help please

marccaven by • Level 1: Joiner
  • 297 Views
  • 1 replies
  • 0 kudos

Resolved! SIM only

Hello I have a dual SIM phone with 2 sims that I pay for separately. I very rarely use one of the numbers. I'm currently paying £25.00 a month for the 2nd SIM I would either like a phone for the 2nd SIM or to cancel it completely, I don't want to pay...

Cal5 by • Level 1: Joiner
  • 331 Views
  • 1 replies
  • 0 kudos

Resolved! Deposit

I just got taken £370 and was tolled if I pay the first 3 payments successfully I will receive it backjust want to know how I would receive it, and if this is correct

Resolved! Spend cap

Can this spend cap be put back on my phone please 

Resolved! Order has been processed

Hi I tried to preorder the new iPhone 14 pro yesterday morning and it was under review. I’ve logged onto my o2 and the order tracking has now got a green tick next to ‘order confirmed’ and a green tick next to ‘being processed’. It’s now on waiting l...

Resolved! My latest bill

Hi I switched today to the sim only deal and was advised to switch on the day my old contract finished by your staff instore but have been told today that I have to pay another month bill £24.80. Why when I will be no longer using that data ?

Julie196 by • Level 1: Joiner
  • 356 Views
  • 1 replies
  • 0 kudos

Resolved! Bill

Hello, I’ve tried to ring to say that I can pay my bill on the 30th of September. Please don’t stop my contract

Mia2 by • Level 1: Joiner
  • 339 Views
  • 1 replies
  • 0 kudos

Resolved! New phone upgrade

Hi there I am looking to upgrade from my pay as you go deal to a monthly plan. I would like a brand new iPhone 12 or above and sky mobile have a deal for 24£ a month for an iPhone 12 with 10gb of data and unlimited texts and calls. Can you match this...

New contract

Hi when 02 say you can upgrade to new device after 1 month and 3 days can I take out a contract with any phone after this I started off at waiting from 6 months and worked my way down

Amy32 by • Level 1: Joiner
  • 291 Views
  • 1 replies
  • 0 kudos
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