Solved: Issue paying device plan

Lizzie__1 · ‎07-11-2022

I need to pay the device plan for one of my devices however when I go the payment section on 02 app it says there is an issue, please try again later. How do I resolve this and pay the plan

MI5 · ‎07-11-2022

@Lizzie__1

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-11-2022

@Lizzie__1

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

PhoneChanger · ‎07-11-2022

Hi @Lizzie__1 you might be best contacting them by phone, if you're in arrears or want to pay over the standard amount you'll need to reach out by phone to make the payment

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