barred phone

[Ayesha]

My pay monthy phone has been barred and I am trying to pay my bill but becuase its been barred I cannot make any outgoing/incoming calls/texts. I brought a payg sim cared to try and contact 02 to pay it that way and it still wont let me contact any online help or phone and speak to a real person not an automated telephone service

[gmarkj]

You can reach the Payment Management team on 0800 902 0217 @Ayesha.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

If your calls are not being allowed, you can use Skype to call the number above.

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[Ayesha]

I have tried that number numerous of times and tried all the options to try and get through to some. it just says it cannot connect me at this time and to go onto the 02 app, which I cannot do. Its like they dont want my money!!

[jonsie]

@Ayesha 

Try these numbers tomorrow.

0800 977 7337

0800 587 4005