Text from O2 telling me they can't process my "latest bill"

[PaulMC007]

Hi there

I've been with O2, Pay monthly for years, paying, as always by monthly DD.

I received a text tonight from phone: +447741115807 telling me this:-

"O2: We were unable to process your latest bill. In order to avoid fees, please update your payment information via https:.............." (I've removed the link as I think it may be suspect)

Has anyone else got this? Is this genuine? I've a feeling it could well be scam so I've not clicked the link or provided any info. I've checked my payment details under "My O2" on the offical site here and the bank account details for the DD are the same and totally correct.

Do I need to do anything? Of course, at present, I can't get through to O2 to ask..

Thank you

[MI5]

@PaulMC007 

It's a well known scam.
Block the number and do not follow any links.
Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
How to block a number:
https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229

[Lozzywozzy]

I've literally just had the same message and knew straight away it was scam but wanted to report it but not sure how

[MI5]

@Lozzywozzy 

Forward the scam text to 7726 - It's free.
Other ways to report here including Action Fraud website
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice

[PaulMC007]

Thanks for your help - I've forwarded this as requested to the number you've provided and deleted and blocked this number from my phone - guessed it probably was a scam

Thank you again

[Lozzywozzy]

Done thank you. Hope people aren't fooled

[jonsie]

To be perfectly honest, don't waste time texting. O2 seem powerless to do anything and they've known about the scam for months. The very least they should do is text all monthly customers with a warning.

Will they..? not likely....!

Well done to the customers checking here first.

[Cleoriff]

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@jonsie wrote:

To be perfectly honest, don't waste time texting. O2 seem powerless to do anything and they've known about the scam for months. The very least they should do is text all monthly customers with a warning.

Will they..? not likely....!

Well done to the customers checking here first.

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Totally agree @jonsie 

Churning out the same old same old over and over again...!!

[jonsie]

Exactly. How many phone calls and/or posts on here would they save. How many people who are conned into losing mony would they save?

They can mass send pointless texts about Prioity but not it seems to actually help customers or to keep call volume down.

FGS O2, stop being so damned toothless and spineless!