anyone successfully managed to unlock their phone?

[Anonymous]

I've been using the following page:

https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

I've tried four times now, and they keep sending me unhelpful text messages telling me I've failed the security questions.

They don't even specify what questions I've failed on.

The following are the questions and my answers

Date of last bill
My online o2 account tells me i was billed on 3rd may 2015

Your last bill amount
My online o2 account states it is £18.19

Name of your current tariff
My online o2 account states this is'02 refresh'

To top it off, the unhelpful email they send me telling me that I've failed tells me I can send an email to mycare@o2mail.co.uk for help but when I do email them I get another email telling me that the email address is no longer supported

Has anyone got help for me? I really need it! 😞

[Anonymous]

We'll feed this back to the team. Thanks.

[Anonymous]

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@Anonymous wrote:

To top it off, the unhelpful email they send me telling me that I've failed tells me I can send an email to mycare@o2mail.co.uk for help but when I do email them I get another email telling me that the email address is no longer supported

Has anyone got help for me? I really need it! 😞

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I think this may also need updating @Anonymous...

[jonsie]

Ours time there was an email address again....O2 must be the only company that doesn't have one. Ridiculous!

[Cleoriff]

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@jonsie wrote:

Ours time there was an email address again....O2 must be the only company that doesn't have one. Ridiculous!

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They probably felt with this forum....they didn't need an email address...

[jonsie]

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@Cleoriff wrote:

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@jonsie wrote:

Ours time there was an email address again....O2 must be the only company that doesn't have one. Ridiculous!

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They probably felt with this forum....they didn't need an email address...

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Who knows what the powers that be think