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Anonymous
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agents missing

Any idea what's going on with the agents at the moment? Been trying all day to get in contact with one to get advice on a new upgrade. i've been trying for well over 4 hours now. Nothing at all. 

 

Trying to seek advice on whether or not to continue, leave or discuss a deal. Already been in touch with vodafone who are offering me a cracking deal. I've been with o2 for well over a decade however and would prefer to stay.

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Anonymous
Posts: 0

Re: agents missing

Call CS & choose the option for leaving. They may give you a small discount on a new tariff 

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Level 67: Unsung hero
Posts: 15,385
Registered: ‎31-03-2010

Re: agents missing

@Anonymous We are all customers here and have no knowledge as to why you haven't been able to contact customer service. Are you trying to phone or are you trying by Live Chat? Best time to speak to CS is early morning, if you can spare the time at that time of day.

I DO NOT WORK FOR O2



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Posts: 102,144
Topics: 550
Solutions: 13,016
Registered: ‎04-04-2012

Re: agents missing

Live chat have very little authority to cut a deal anyway and I wouldn't trust them to get it right either.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 88,131
Topics: 738
Registered: ‎14-01-2013

Re: agents missing


@MI5 wrote:
Live chat have very little authority to cut a deal anyway and I wouldn't trust them to get it right either.

Agree...ring them from numbers on this link http://www.o2.co.uk/contactus Usually 8-8.30 am is the best time to call..

*The Game Is On*

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Anonymous
Posts: 0

Re: agents missing

Been trying the live chat since 1pm. Still trying atm but there must be an issue with the site itself. I arranged my last contract through agents so figured i'd give it another bash this time. 

 

Thanks for the input guys.

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Level 67: Unsung hero
Posts: 15,385
Registered: ‎31-03-2010

Re: agents missing

In general, Live Chat are pretty useless. You're much more likely to get a satisfactory result if you call CS and speak to someone.

I DO NOT WORK FOR O2



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Posts: 80,306
Topics: 573
Solutions: 3,846
Registered: ‎04-01-2009

Re: agents missing

If you finally do get through on live chat you will wonder why you bothered in all honesty. Please call or go in store. 

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Anonymous
Posts: 0

Re: agents missing

Do they help anyway I have found the customer service to be bad  from day one  I,m still being charged for a phone I don,t have spoke to them a number of times got no where sent a e,mail complaint to them still waiting so don,t hold up much hope for any help.

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Posts: 102,144
Topics: 550
Solutions: 13,016
Registered: ‎04-04-2012

Re: agents missing


@Anonymous wrote:

Do they help anyway I have found the customer service to be bad  from day one  I,m still being charged for a phone I don,t have spoke to them a number of times got no where sent a e,mail complaint to them still waiting so don,t hold up much hope for any help.


If you hear nothing back from complaints after 7 working days (not including weekends) send a message to @Toby who will chase up for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)