additional charges on account

[rajbob]

hi

I am a virgin media customer and just renewed my VM contract for TV, broadband etc

I was informed that O2 and VM are now working together, so part of my new VM contract is an O2 unlimited data, unlimited text and unlimited calls sim card, which I will be receiving shortly.

I currently use GiffGaff which I like as there is no contract and I CAN NOT go over my limits in terms of calling premium numbers that are extra costs - GiffGaff simply blocks these calls and texts. This means I know I will only pay the exact same bill every month.

My question is, does the O2 sim operate in the same way. I understand it is unlimited on everything, but presume that does not include premium numbers, international calls etc. and these will be charged in addition to the standard monthly charge.

I want the O2 sim to block these type of calls, like GiffGaff does so I can not get additional charges unexpectedly.

Is the blocking standard or something I need to request?

Appreciate any help on this please.

regards

Rob

[Bambino · Accepted solution]

@rajbob You need to contact O2 and ask them to place the following bars on your account:
Bar all Direct to bill debits
Bar Premium rate numbers
You should also ask for a "charge to mobile" bar

Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
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[gmarkj]

Just to add to the great advice above from @Bambino, you should also ask for a £0 (zero) spend cap @rajbob.

Guide: Spend Caps & Charge to Mobile on O2 

This should pick up anything missed out by the others.