Solved: activate my sim

marz27 · ‎15-07-2020

Hello i would like to activite my sim card . somone stolen my phone and i got new sim card . could you help me please . i cant order no [personal details removed]. my phone nr [personal details removed]

MI5 · ‎15-07-2020

@marz27

You need to call customer service to have the bars lifted on both your new SIM and your account.

Numbers to try here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-07-2020

@marz27

You need to call customer service to have the bars lifted on both your new SIM and your account.

Numbers to try here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Karl · ‎15-07-2020

Hi @marz27

We can't access individual accounts online, you will need to call 0344 809 0202 and ask them to activate your new sim card.

Hope this helps.

O2

activate my sim

how to speak to someone at o2

ESim issues

Switch Up Online - Not working

ordered device and no update

Minimum Contract Term ending... Will price stay th...