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account number 1043194863

Anonymous
Not applicable

on ‎23-07-2020 09:52 - last edited on ‎23-07-2020 10:27 by

on ‎23-07-2020 09:52 - last edited on ‎23-07-2020 10:27 by

i took a new mobile phone out with you  [personal details removed] in april, and sent the phone back and confirmed 14 day cancellation.  after several phopne calls i was assured this was cancelled your end, so can someone please tell me why you have shown 3 missed payments on my experian report sending my score into poor?  i am a loyal 02 customer and have been for years, so can you please explain????

 

rgs sarah [personal details removed]

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madasaf1sh
Level 79: Lord of the Boards
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on ‎23-07-2020 09:54

on ‎23-07-2020 09:54

@Anonymous

Please remove any persinal data such as account numbers and phone number as this is a public forum

No one on here has access to your account, so you will need to contact customer services on 0344 809 0202
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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