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account number 1043194863

Anonymous
Not applicable

i took a new mobile phone out with you  [personal details removed] in april, and sent the phone back and confirmed 14 day cancellation.  after several phopne calls i was assured this was cancelled your end, so can someone please tell me why you have shown 3 missed payments on my experian report sending my score into poor?  i am a loyal 02 customer and have been for years, so can you please explain????

 

rgs sarah [personal details removed]

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madasaf1sh
Level 76: Forum Legend
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@Anonymous

Please remove any persinal data such as account numbers and phone number as this is a public forum

No one on here has access to your account, so you will need to contact customer services on 0344 809 0202
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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