Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

how to change from a direct debit account to PAYG phone

i have 2 phones on a monthly contract paying by direct debit how do i cancel my contract and go to PAYG using vouchers to top up

Rolling data

I want to know if I use up all my data this month. Will my data that I didn't use last month roll over to this month? The only reason I am asking is that my wifi is down and I have no tv so I want to hotspot my TV but I know it will use alot of data ...

4g and calls not working!!

I pay £65 a month and my phone has stopped functioning. I can’t get through to anyone and I’m all honestly I want a refund for this months payment. I’ve tried turning my phone off etc still doesn’t work.

Phone has been hacked

My phone has been hacked its sending msg and sms and im being charged for it

Resolved! Move SIM to another phone.

Just moved from Talk Talk to 02 on current phone and retained number. Now want to move SIM to a different phone that was EE SIM only. Tried that and getting "no network" in Settings. Is there a process for moving the SIM? Is this a swap?

Payments

Why are my payments that were made on the 22/05/2020, still not showing on my online account or the app?

Account

Wondering if anyone can help me please I’m at loss with it!I have 3 O2 contracts in my name, all the same log in details etc to get onto o2. I need to pay the bills soon but I can only find one of the contracts to pay. I cannot find the other two. It...

What Extras are available other than Disney+

Hi, I have recently moved onto O2. I need to chose an Extra however the only option available to chose is Disney+. I do not need Disney+ and I was under the impression that other Extras were available. How do I find out what these are and select them...

Resolved! Disney +

I purchased the Disney plus extra about a month ago and have been charged on my last bill for it, however when I log into my Disney plus account now it is asking me to renew my subscription? I think I have been paying double for the platform for the ...

Disney+ Subscription Issue

I clicked the linked to redeem my subscription code with Disney+ which I thought I had done. I got to use the app and it is saying I have no active subscription. Go back into O2 to try to redeem again but code is not working as its already redeemed!C...

O2

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