Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Spam? Fraud?

Got a text message from O2 UK saying there has been a problem with my last payment and asking me to update my payment details by clicking on a link...Checked my on line O2 account and no messages or warnings...

Resolved! Place of o2

Hello. I would like to ask if I have a problem with a contract phone, could I go to a facility other than the one where I took this phone? I was on the phone in Luton and I live in Newmarket, could I contact Newmarket for a fault? I will add that I t...

Resolved! £3 Airtime Discount

Help appreciated: I have been charged £2.45 for a "£3 Airtime Discount". Anyone know what this is? Thanks.Perry

Resolved! Spend cap

How do i remove my spend cap

Resolved! How do I claim my free ear buds??

I bought the galaxy s20 and would like to claim my free ear buds. I have been onto the Samsung members app as instructed and cannot find anywhere within the app to make this claim. Can anyone please help? Where do I go on the app to claim?Thanks so m...

Resolved! My device plan came to an end today. How do I end the sim tariff attached to it?

I was paying £58 a month for my device plan and it's all paid off now. However, I can't find a way to cancel the sim tariff and don't want to continue paying £13 a month. How do I end the sim tariff?

Resolved! Tethering laptop to mobile in Australia/Japan - phone/data plan won't let me connect, any idea how?

Anyone have any suggestions as to why tethering won't work between phone and laptop/ipad when roaming abroad? I have a contract plan and O2 travel + International bolt on. Have tried both iphone and Samsung, thinkpad laptop and surface pro. It hasn't...

Resolved! Bill

My June bill I appear to have been charged twice, I paid two amounts due on 27th then the same two amounts were deducted from my bank two days later

Resolved! activate my sim

Hello i would like to activite my sim card . somone stolen my phone and i got new sim card . could you help me please . i cant order no [personal details removed]. my phone nr [personal details removed]

Resolved! Is this real or scam?

I received a text today from telephone number saying..... o2: We were unable to process your latest bill. In order to avoid fees, update your payment information via: and then gives a strange looking link.I pay by debit card so don't have payment det...

O2

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