Solved: account access

RoyT · ‎13-09-2023

i have 2 phones on my account , i cannot access the 2nd phone details , any ideas ?

jonsie · ‎13-09-2023

You need a separate email and My O2 for the other account

Merging accounts is unavailable now for the foreseeable future

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎13-09-2023

You need a separate email and My O2 for the other account

Merging accounts is unavailable now for the foreseeable future

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Peregrine · ‎06-02-2024

Similar issue and this response makes sense, however history dictates that both phones that I own are set up on the same email and I can not access one because when I log in on My O2 it can only take me to one of my phones and I can not access the other. Any advice?

MI5 · ‎06-02-2024

@Peregrine

You need a different email address to register the other sim against.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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