cancel
Showing results for 
Search instead for 
Did you mean: 

Calls , internet issue in Brighton area

Anonymous
Not applicable

Hello,

 

Since 15 of January, I can't make any phone calls or receiving. Texts are working sometimes. Mobile internet is not working at all. My phone is showing signal ok. Its not only my mobile, my wife has the same issues so as my friends who live in this area (BN3 + at least 2-3 miles)

I checked on your status website my postcode and this is what it's showing, but this is now second week and nothing has happened to resolve this problem. Please advise.

Screenshot_10.png

Thanks

Jakub

Message 1 of 19
4,746 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143423 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
The network team will be working on it. You won't get any ore updates until the issue is fixed.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 19
4,468 Views
18 REPLIES 18

MI5
Level 94: Supreme
  • 143423 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
The network team will be working on it. You won't get any ore updates until the issue is fixed.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 19
4,469 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

Many things can delay a mast fix and o2 never comment on it.

 

Just keep checking it and when you regain service contact o2 and see what they can offer if anything

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 3 of 19
4,467 Views

Anonymous
Not applicable
I've had similar problems in Hove. I can use the internet and get texts - altho there have been delays and failed sends.
Right now I have no O2 signal at all.
Message 4 of 19
4,442 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

@Anonymous wrote:
I've had similar problems in Hove. I can use the internet and get texts - altho there have been delays and failed sends.
Right now I have no O2 signal at all.


Assuming you've tried cleaning the sim and restarting the phone, if no faults show here using your full postcode:

http://status.o2.co.uk/

report it to O2.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 5 of 19
4,439 Views

Anonymous
Not applicable

Thanks perksie... It looks like the mast? is still down
Live results for BN3 xxx

Sorry a phone mast in this area isn't working
This means your service might come and go until we fix it.
Updated 12:02 (refreshed hourly). Recent faults might not show yet.


Normal coverage for Voice, Text and Email (2G)
Good indoors and outdoors.
Normal coverage for Mobile Internet (3G)
Good indoors and outdoors. Good for mobile broadband.
Normal coverage for Mobile Internet (3G900)
Good indoors and outdoors. Good for mobile broadband.

Message 6 of 19
4,431 Views

MI5
Level 94: Supreme
  • 143423 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
I'm guessing that Brighton & Hove may be related to the same mast issue or a weather issue in the area. I suspect there will be many more than just the 2 of you so far with issues.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 19
4,430 Views

Anonymous
Not applicable
yes - my pal who's also on O2 is having probs too.
cheers
Message 8 of 19
4,427 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

@Anonymous wrote:
Thanks perksie... It looks like the mast? is still down
Live results for BN3 xxx

Sorry a phone mast in this area isn't working
This means your service might come and go until we fix it.
Updated 12:02 (refreshed hourly). Recent faults might not show yet.



At least you know they're aware of it and will be getting it fixed.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 9 of 19
4,423 Views

Anonymous
Not applicable

Yes! iam in Hove an have had not signal since then.  I have complained just to be spoken to very rudly.  Did you get any information or compensation info?  I run a bussiness from home so this is killing me!

Message 10 of 19
4,395 Views