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Zoom app

SammyD
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on ‎26-03-2020 08:00

on ‎26-03-2020 08:00

Does anyone know if I dial into the zoom app for video conferencing it will be part of my unlimited minutes? Or is it classed as a premium number etc? I have been using it via wifi dial in but it lags quite a bit. Thank you
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MI5
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on ‎26-03-2020 08:05

on ‎26-03-2020 08:05

@SammyD 

It depends on the number you are dialling.

See here for what's included Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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SammyD
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on ‎26-03-2020 09:26

on ‎26-03-2020 09:26

I am dialling someone in the UK but not sure if Zoom dials out from its own number or if that number doesn’t come under O2 allowances & incurs an extra charge. Does that make sense? Thanks for replying
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MI5
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on ‎26-03-2020 09:28

on ‎26-03-2020 09:28

@SammyD 

It doesn't matter what Zoom redirects. Your charges relate to the number you dial, so if it is a standard UK number, you will not be charged.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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SammyD
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on ‎26-03-2020 09:30

on ‎26-03-2020 09:30

Perfect, thank you
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MI5
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on ‎26-03-2020 09:37

on ‎26-03-2020 09:37

You're welcome.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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