Wrongly charged

[PriyaV12]

I am trying to find why I have been charged 4 times for a single text to the US

[jonsie]

Hi

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[Cleoriff]

@PriyaV12 

Calling or texting to the US means you will be charged at International rate. If it was a long text it probably converted to a MMS.

https://www.o2.co.uk/help/account-and-billing/calling-abroad-standard-rates 

If you call or text abroad frequently you may benefit by using the International Bolt on. All info here

https://www.o2.co.uk/shop/international/the-international-bolt-on 

[PriyaV12]

Thanks for getting back Cleoriff. I do realise that I will be charged for the text but couldn’t understand why it shows as though I have sent 4 texts all at the same time and charged £0.54 four times. 

[jonsie · Accepted solution]

A standard text will be o.54p but if it has been changed to mms then it will show as four texts

Guide: Accidental MMS Sending and How to Avoid it 

[Cleoriff]

Then that's definitely wrong @PriyaV12 

Take @jonsie's advice and contact O2 with the links he's given.

[PriyaV12]

Thanks a lot Jonsie.