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Sim swap

Sazzle22
Level 1: Joiner
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Help!

I'm trying to swap my sim on my iPhone, I have taken my original sim out of the device and replaced with my new device, however when I go through the process of  swapping the sim online I am not receiving a message for the activation code. It prompts me to resend a code if not received after 10 minutes but after several attempts I still have not received the code…I have tried the online chat but it takes me back to the same sim swap page…what can I do? 

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Cleoriff
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@Sazzle22 

You start the sim swap from the OLD sim. This is the one which receives the code. All info here

Guide: Sim Swap: a mini guide 2017 update 

*The Game Is On*

Girl in a jacket

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madasaf1sh
Level 66: Unequalled
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@Sazzle22 

 

You will need to call o2 on 202 or 0344 809 0202 for them to do the sim swap for you.. 


If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they may also be able to help with this.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Cleoriff
  • 110802 Posts
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Registered:

@Sazzle22 

You start the sim swap from the OLD sim. This is the one which receives the code. All info here

Guide: Sim Swap: a mini guide 2017 update 

*The Game Is On*

Girl in a jacket
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