Sim swap

[Sazzle22]

Help!

I'm trying to swap my sim on my iPhone, I have taken my original sim out of the device and replaced with my new device, however when I go through the process of  swapping the sim online I am not receiving a message for the activation code. It prompts me to resend a code if not received after 10 minutes but after several attempts I still have not received the code…I have tried the online chat but it takes me back to the same sim swap page…what can I do? 

[madasaf1sh]

@Sazzle22 

You will need to call o2 on 202 or 0344 809 0202 for them to do the sim swap for you.. 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they may also be able to help with this.

[Cleoriff · Accepted solution]

@Sazzle22 

You start the sim swap from the OLD sim. This is the one which receives the code. All info here

Guide: Sim Swap: a mini guide 2017 update