cancel
Showing results for 
Search instead for 
Did you mean: 

Wrong tarrif

SK28
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have 2 sim only devices. 2 weeks ago O2 called me to offer me a better tariff with a 20% reduction off the second sim (iPad). The 20% reduction has not been applied. 
I also specified that I would need to call within Europe and was assured I could. This is not so. I am currently in Spain and am unable to call local numbers like taxis. Not happy at all. Potentially dangerous. Awful customer service. Please put this right asap

Message 1 of 5
227 Views
4 REPLIES 4

SK28
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

rubbish customer service. Please answer questions 

Message 2 of 5
225 Views

Enlli
Level 68: Extraordinaire
  • 8378 Posts
  • 58 Topics
  • 1716 Solutions
Registered:

This is not Customer Services. It is a community site made up of Customers like you. There is no O2 staff.

Something is wrong as all O2 contract phone SIMs are able to roam in Europe.

Have you tried connecting to a different Spanish Network?

Do you have 4G Calling enabled on your phone?

Some things to try:Check data roaming is on in phone settings

Manually search for another network

Turn off 5g

Change your data APN to "mobile.o2.co.uk"

Check with O2 whether you have a roaming bar on your account. 

Do this via social mediaIf you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help

 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 5
210 Views

Oxonian
Level 36: Perceptive
  • 10291 Posts
  • 252 Topics
  • 32 Solutions
Registered:

Are you sure that it was O2 who 'phoned you @SK28 ? 

 

It does not sound like O2's usual method of operation as they do not normally 'phone to offer discounts. 👍

Message 4 of 5
177 Views

MI5
Level 94: Supreme
  • 150460 Posts
  • 642 Topics
  • 28644 Solutions
Registered:

@SK28 

You need to apply for the discount within 28 days Guide: O2 Open & Friends and Family discounts - How to sign up 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
176 Views