Wrong tariff

Annette1 · ‎21-11-2020

I have a 5g sim only contract but a iPhone 11 which is not capable of 5g. Sim error is displayed. What can I do

MI5 · ‎21-11-2020

A 5g SIM will still work in a 4g phone.

Is the SIM activated?

Has it been inserted correctly?

Do you have other SIM cards you can try in the phone etc.....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Annette1 · ‎21-11-2020

Thanks for reply, I swapped from ee to o2. Ee has cut off, o2 app shows new sim as active but sim failure message is displayed on phone. I have master reset and cleaned sim but no good

MI5 · ‎21-11-2020

@Annette1

Sounds like you SIM may be faulty.

Are you able to call O2 from another phone or Skype?

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Annette1 · ‎21-11-2020

Thanks for the reply I will try to ring o2 at 9 when hopefully they are open.

MI5 · ‎21-11-2020

@Annette1

They are open now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Wrong tariff

PAC code problems.

Add a monthly Sim Deal

Not impressed : "Your O2 RPI terms are changing"

eSIM

New contract