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Wrong tariff

Annette1
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on ‎21-11-2020 07:19

on ‎21-11-2020 07:19

I have a 5g sim only contract but a iPhone 11 which is not capable of 5g. Sim error is displayed. What can I do
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MI5
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on ‎21-11-2020 07:42

on ‎21-11-2020 07:42

@Annette1 

A 5g SIM will still work in a 4g phone. 

Is the SIM activated?

Has it been inserted correctly?

Do you have other SIM cards you can try in the phone etc.....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Annette1
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on ‎21-11-2020 08:09

on ‎21-11-2020 08:09

Thanks for reply, I swapped from ee to o2. Ee has cut off, o2 app shows new sim as active but sim failure message is displayed on phone. I have master reset and cleaned sim but no good
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MI5
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on ‎21-11-2020 08:18

on ‎21-11-2020 08:18

@Annette1 

Sounds like you SIM may be faulty.

Are you able to call O2 from another phone or Skype?

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Annette1
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on ‎21-11-2020 08:19

on ‎21-11-2020 08:19

Thanks for the reply I will try to ring o2 at 9 when hopefully they are open.
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MI5
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on ‎21-11-2020 08:27

on ‎21-11-2020 08:27

@Annette1 

They are open now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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