This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Wrong tariff

Annette1
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎21-11-2020 07:19

on ‎21-11-2020 07:19

I have a 5g sim only contract but a iPhone 11 which is not capable of 5g. Sim error is displayed. What can I do
Message 1 of 6
896 Views
0 Kudos
5 REPLIES 5

MI5
Level 94: Supreme
  • 151914 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎21-11-2020 07:42

on ‎21-11-2020 07:42

@Annette1 

A 5g SIM will still work in a 4g phone. 

Is the SIM activated?

Has it been inserted correctly?

Do you have other SIM cards you can try in the phone etc.....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
889 Views
0 Kudos

Annette1
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎21-11-2020 08:09

on ‎21-11-2020 08:09

Thanks for reply, I swapped from ee to o2. Ee has cut off, o2 app shows new sim as active but sim failure message is displayed on phone. I have master reset and cleaned sim but no good
Message 3 of 6
879 Views
0 Kudos

MI5
Level 94: Supreme
In response to Annette1
  • 151914 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎21-11-2020 08:18

on ‎21-11-2020 08:18

@Annette1 

Sounds like you SIM may be faulty.

Are you able to call O2 from another phone or Skype?

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
873 Views
0 Kudos

Annette1
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎21-11-2020 08:19

on ‎21-11-2020 08:19

Thanks for the reply I will try to ring o2 at 9 when hopefully they are open.
Message 5 of 6
869 Views
0 Kudos

MI5
Level 94: Supreme
In response to Annette1
  • 151914 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

on ‎21-11-2020 08:27

on ‎21-11-2020 08:27

@Annette1 

They are open now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
865 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top