Solved: Re: Wrong new contract bill?

samueljdonohoe · ‎28-09-2019

I've recently upgraded my O2 contract at carphonewarehouse from a Google pixel 2 to a Google pixel 3a - the tariff I got out from there says £31 a month. However I received a letter from O2 today saying my new contract is £36? How is this allowed?

I want the price I was quoted in carphonewarehouse, not any of this hidden pricing..

MI5 · ‎28-09-2019

@samueljdonohoe

Often the likes of Carphone warehouse will offer cashback deals and they will quote the equivalent price after cashback.

You should check the t&c's of your offer from them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Cleoriff · ‎28-09-2019

Hi @samueljdonohoe

You should be speaking to customer services Guide: How to find help & contact O2

Don't use live chat...

Veritas Numquam Perit

MI5 · ‎28-09-2019

@samueljdonohoe

Often the likes of Carphone warehouse will offer cashback deals and they will quote the equivalent price after cashback.

You should check the t&c's of your offer from them.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎28-09-2019

@samueljdonohoe If your contract is through CPW you should be speaking to them.

I DO NOT WORK FOR O2

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