Solved: Wrong address

Growlanator · ‎02-04-2020

My order has been dispatched after adding a delivery address since the stores are closed, problem is it is the wrong address, I have had dpd halt the delivery today but I can't get hold of 02 to change the address.
How can I sort this?

Growlanator · ‎02-04-2020

Thankfully the courier has changed my address to the correct one, they're not supposed to but given the circumstances they've come through top notch

View solution in original post

jonsie · ‎02-04-2020

Only by calling I'm afraid

You need them to change your address for delivery and they need to contact the courier.

Guide: How to find help & contact O2

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Growlanator · ‎02-04-2020

They aren't taking calls tho 😞

MI5 · ‎02-04-2020

@Growlanator

Only by trying to call Guide: How to find help & contact O2

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Growlanator · ‎02-04-2020

Thankfully the courier has changed my address to the correct one, they're not supposed to but given the circumstances they've come through top notch

jonsie · ‎02-04-2020

Good news @Growlanator

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Wrong address

Photos

Issue accessing my 02 account

International calls

can’t get into account

Poor customer service cost O2 , two customers

5G