Wow is anybody reading the t&c they agree to

[adamtemp64]

I urge all posters to check what the sign up for and understand the facts.

[Anonymous]

You're right, I don't always read the Ts & Cs in great details but then it's my own fault if I'm not happy!

[adamtemp64]

every consumer (not business customers have 7 working days to agree etc) so why all the flack

[Anonymous]

Yes, you can't really moan about it when you didn't read the contract. I didn't either but it's not like it's a fortune.

There is something I will be doing in retribution though. I will endeavour to use all of my allowances each month WITHOUT going 1 minute, SMS or KB over so they can't charge me any extra and I know I'm getting my money's worth.

Also make sure you give the correct notice before the end of your contract so it terminates on time. I have never, ever extended a contract. There's lots of deals out there and I port my number every time, haven't changed it in over 10 years.

[perksie]

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@Anonymous wrote:

Yes, you can't really moan about it when you didn't read the contract.

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That's spot on, it's very simple and easy to pick out the relevant parts of a phone contract.

The language used is also easy to follow as all the "legal speak" has been removed, which many years ago it wouldn't have been.

An average 12 year old should be able to follow a modern contract with ease.

If you saw a contract written in the 1950s there would be cause to worry.

[Anonymous]

The issue I've seen sometimes is when a business makes amendments to their current T&C ,and the communication of the new amendments is not updated to their customer base properly.

[Anonymous]

One bank I was with amended their Ts and Cs and, rather than sending out a new set, they sent out the relevent ones only and stated the differences clearly.  Much better than another bank who sent out the whole lot again!

[Anonymous]

You can also, if you don't agree a certain term or terms ask for them to be amended to say 'xxxxxx'

Nothing is set in stone until you both sign. It's a contract between you for both of you to agree on.

[Anonymous]

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@a_hcir wrote:

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@gemz4the1 wrote:
It's a legal document a_hcur so you need to know what you are signing up to

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If everyone in this thread saying "read the t&c's" has actually read the T&C's before signing or clicking the "I understand" checkbox, I will eat my hat.  My bet is less than a quarter of the public even scan the fine print before signing their lives away, and I'd bet less than 1% of salespeople for o2/their partners make people aware of this clause that's caused so much grief.

o2 has handled this all so poorly. If they intended to do this all along, why weren't their staff making this crystal clear to punters before they signed up?  Worst of all, we're expected to pony up extra dough for nothing - no extra allowances (a few extra MB/minutes/texts would be nice), just a reminder that we can still use priority moments... Absolutely marvellous.  While I'm getting 20% off the accessories at the o2 shop (which cost 50% more than on Amazon anyway) I'll be really thankful for that!

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If the store has to tell you that the price of your contract might go up, they'd also have to tell you that if you get cut off for not paying your bills theres a fee to get reconnected.  They'd also have to tell you that you can't quit your contract if there is ever service outages.  They'd also have to tell you that...etc etc to infinity.  In otherwords, they'd have to read out to you the entire Ts and Cs prior to you signing the contract. 

That is unfeasable and unworkable.  The information you get at point of sale covers the key facts, not discussing what might happen a year or two down the line just in case you ever want to use it as a stick to beat O2 with.  You then get a 7 day period to read three sheets of A4 paper and contact O2 to return if you're not fully happy.  Does it sound that unreasonable?

By the way, I'm not defending O2's price increase (for what its worth I think its poor form to search for a loophole and brazenly exploit it for all its' worth) or decrying ofcom for having guidelines with holes you could drive a bus through.

[Anonymous]

I recently bought out of an EE/Orange contract which probably had the worst customer service I have experienced in a long time.  When I signed up to my O2 Simplicity contract, I got much better value and was really pleased with the way the O2 store handled things.  Like others, I didn't examine the T&Cs with a fine tooth comb, but I would have appreciated a comment from the sales person to advise me that my monthly charge could go up with inflation.  Nobody mentioned it and I expected a 12 month fixed price contract to be just that, fixed for 12 months.  Just feel a tad let down by O2 but I guess nothing we can do about it 🐵

[a_hcir]

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Pablo wrote:

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If the store has to tell you that the price of your contract might go up, they'd also have to tell you that if you get cut off for not paying your bills theres a fee to get reconnected.  They'd also have to tell you that you can't quit your contract if there is ever service outages.  They'd also have to tell you that...etc etc to infinity.  In otherwords, they'd have to read out to you the entire Ts and Cs prior to you signing the contract. 

That is unfeasable and unworkable.  

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I'm sorry, but you're talking a load of (edited)  .

Getting cut off for non payment is something highly unlikely to happen to an individual who attempts to keep their end of the bargain.  Price rises are, apparently, guaranteed to happen but not talked about.  Whatever you people in the o2 reality distortion field believe, these contracts are misrepresented by o2 and their resellers as a "fixed price, fixed term" deal even if that terminology is not used.   When taking out my own contract, for example, the seller used the term "effective monthly payment" to take into account cashback, and there was no information stating that the monthly payment would ever rise during the 24 month period, only something to note that this cost does not take into account any out of limit usage.

It's highly irresponsible that o2 do not inform about this at the point of sale, and I'd go as far as saying it's wilful negligence because they know people won't sign up if they knew.  Could you imagine if the gas board tried to pull the same trick, getting you to sign up at an agreed rate for two years and then tried to up the cost anyhow? They'd be taken to the cleaners.