@a_hcir wrote:
@Anonymous wrote:
If the store has to tell you that the price of your contract might go up, they'd also have to tell you that if you get cut off for not paying your bills theres a fee to get reconnected. They'd also have to tell you that you can't quit your contract if there is ever service outages. They'd also have to tell you that...etc etc to infinity. In otherwords, they'd have to read out to you the entire Ts and Cs prior to you signing the contract.
That is unfeasable and unworkable.
I'm sorry, but you're talking a load of (edited) .
Getting cut off for non payment is something highly unlikely to happen to an individual who attempts to keep their end of the bargain. Price rises are, apparently, guaranteed to happen but not talked about. Whatever you people in the o2 reality distortion field believe, these contracts are misrepresented by o2 and their resellers as a "fixed price, fixed term" deal even if that terminology is not used. When taking out my own contract, for example, the seller used the term "effective monthly payment" to take into account cashback, and there was no information stating that the monthly payment would ever rise during the 24 month period, only something to note that this cost does not take into account any out of limit usage.
It's highly irresponsible that o2 do not inform about this at the point of sale, and I'd go as far as saying it's wilful negligence because they know people won't sign up if they knew. Could you imagine if the gas board tried to pull the same trick, getting you to sign up at an agreed rate for two years and then tried to up the cost anyhow? They'd be taken to the cleaners.
Gas companies regularly up thier prices and if you're not on a capped plan then you're fair game, so a bad example to back up your argument with.
Like I've said a million times, I'm not defending o2 over raising the prices (if you check all my posts not once have I said I agree with the price increasing) BUT customers have to accept that they should always read the Ts and Cs and know what they are getting into and that being ignorant of the Ts and Cs doesn't excuse your liability in having to pay any increases that are set out in them.
Ps..I've only seen the edited reply, not the original.
