WiFi hotspot

Anonymous · ‎18-10-2014

Over the past few days I've upgraded from Pay & Go SIM only, to Pay Monthly 30 days with 100MB data then to Pay Monthly 30 days with 500MB data. I did all of this because I wanted to set up my Blackberry Curve 9300 as a WiFi hotspot, and I did so after taking advice from the live chat support service who told me that I could not get this on Pay & Go. I upgraded to the minimum Pay Monthly tariff then found out that I could not get it on that because I needed to have 500MB of data per month. I've finally got the most recent SIM working after much hassle only to find that I CAN'T use my device as a WiFi hotspot - I can only use it as a modem. Sick of it all now and don't need to be paying £15 a month for 500MB of data and 500 minutes of calls as I rarely use my phone! I just wanted to be able to use the WiFi hotspot with my iPad mini on the rare occasion when I'm out and about and need to get online. How do I get out of this situation? Help please.

MI5 · ‎18-10-2014

If its just a 30 day sim just give notice and switch back to payg.
The feature you need is not possible with your phone unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-10-2014

So how do I give notice?

viridis · ‎18-10-2014

As far as I remember, it's a feature of one of the operating systems that's not supported by the handset.

MI5 · ‎18-10-2014

Contact cs on 202 is the safest way. They can set you back up on payg at the same time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-10-2014

Yes it seems you need OS 7 which can't be installed on my phone.

viridis · ‎18-10-2014

Call customer services on 202 and select the option for "thinking of leaving us" let them know and inform them of the misinformation given by live chat.
Imo that's what I'd do, but wait for input off other members.

viridis · ‎18-10-2014

@MI5 beat me to it, twice lol

MI5 · ‎18-10-2014

I'd do the same lol

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎19-10-2014

Hi

One other alternative is to sell your existing handset and buy one that allows what you want to do.

I'm still puzzled on why O2 don't allow tethering on Payg as I pay for my data the same way as someone on a Contract does.

Some believe it's one of the 'perks' of being on a Contract -> Utter tosh !

The perk of being on certain contracts is a nice new shiny phone.

O2

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