I keep getting 'Insert SIM' message :-/

[Anonymous]

I have spoken to two Gurus' today re the above problem, neither has solved it.

I tried the SIM in an old phone - same message.

Has anyone any ideas?

[MI5 · Accepted solution]

I'd do a sim swap first.
Go into an O2 store or order a replacement from CS http://www.o2.co.uk/contactus
If you order from CS you will need to call them again when you receive the new sim to activate it.
If going in store take some ID with you.

[Anonymous]

Thanks MI5.
I live in France 😕

[Bambino]

If you're seeing the same error message using the same sim  on two different phones, it's pretty likely that the sim is faulty. Follow the advice give to you by MI5 and it should sort the problem.

Edit: Just saw your reply post. You need to contact CS either by phone or Live Chat and request a new sim. Problem may be that they may only send it to your registered address, in which case you'd have to get someone to forward it on to you.

[MI5]

Use the calling from abroad number to speak to CS.
I'm not sure if they post out to France so it may have to be sent to a relative in the UK....
Is this a contract or a PAYG sim?

[Anonymous]

If I put a new SIM in, will I lose all my history? Contacts, texts etc?

[MI5]

It depends if you have them stored on the sim or phone...?

[Anonymous]

Its PAYG

[Anonymous]

Thanks for help, How do I discover if they're saved on SIM or Phone?

[Anonymous]

Ok Bambino, thanks.