cancel
Showing results for 
Search instead for 
Did you mean: 

WiFi Calling disappeared

BigDaddyUK
Level 5: Ponderer
  • 148 Posts
  • 20 Topics
  • 0 Solutions
Registered:

Today came the Official Update to Android 11 on my Samsung Galaxy S20 Ultra. How sad and surprised I was that after the update the WiFi Calling function disappeared !!! On Android 10 it was and after the upgrade to Android 11 it disappeared !! О2 UK please check it !!!

| Samsung Galaxy Z Fold4 5G 12/512Gb | Samsung Galaxy Watch 5 Pro Soon |
Message 1 of 18
8,275 Views
17 REPLIES 17

MI5
Level 94: Supreme
  • 143423 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@BigDaddyUK 

Have you tried the old "reboot with airplane mode on" trick?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 18
6,555 Views

BigDaddyUK
Level 5: Ponderer
  • 148 Posts
  • 20 Topics
  • 0 Solutions
Registered:

Yes, nothing... :)))

| Samsung Galaxy Z Fold4 5G 12/512Gb | Samsung Galaxy Watch 5 Pro Soon |
Message 3 of 18
6,548 Views

madasaf1sh
Level 76: Forum Legend
  • 9984 Posts
  • 54 Topics
  • 2981 Solutions
Registered:
@BigDaddyUK

Is this an unlocked S20 or one purchased from o2
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 4 of 18
6,537 Views

BigDaddyUK
  • 148 Posts
  • 20 Topics
  • 0 Solutions
Registered:

What's the difference? It worked from the moment of purchase from March and today it stopped ...
Just don't say that this function works on phones purchased from O2 :)))))

| Samsung Galaxy Z Fold4 5G 12/512Gb | Samsung Galaxy Watch 5 Pro Soon |
Message 5 of 18
6,527 Views

MI5
Level 94: Supreme
  • 143423 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

I'd also check both call and network settings as they may have moved it to a different menu.

It did move on my OnePlus.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 18
6,524 Views

madasaf1sh
Level 76: Forum Legend
  • 9984 Posts
  • 54 Topics
  • 2981 Solutions
Registered:
@BigDaddyUK

I think this might be android 11, as lots of people across lots of networks complaining that WiFi calling is / was balked.

They have also moved the menu option in Android 11

https://www.youtube.com/watch?v=D2fZnuBcLuY
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 7 of 18
6,516 Views

BigDaddyUK
  • 148 Posts
  • 20 Topics
  • 0 Solutions
Registered:

Aa sorry. NO I have already checked all settings. 4G Calling is available but WiFi Calling is gone. Settings in the same places. Only this option no longer exists ...

| Samsung Galaxy Z Fold4 5G 12/512Gb | Samsung Galaxy Watch 5 Pro Soon |
Message 8 of 18
6,512 Views

MI5
Level 94: Supreme
  • 143423 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@BigDaddyUK 

Have you tried to see if it's still working as wifi and 4g calling go hand in hand on android.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 18
6,512 Views

geordiechris72
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I have a similar problem. 

 

My phone is an iPhone 12 Pro and up until today I was able to 4G & Wi-Fi call, now when I make a call it changes from 4G to 3G. When I go in to settings to check these services they are off and when I try to switch them on I get "cannot activate 4G/WiFi calling, contact O2" I also cannot change my visual voicemail greeting. When I try to change greeting I get a message "The operation couldn't be completed. (com.Apple.mobilephone error 1035.) I've googled this problem and have followed the steps it advises to do but with no luck, I therefore believe this has to be a network error somehow.

 

Any ideas?

Message 10 of 18
6,490 Views