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Level 1: Joiner
Posts: 12
Registered: ‎18-10-2017
Accepted Solution

Wi-Fi calling disappeared - Sony XZ1

Hi all,

Was expecting a call today - never came through. Wifi calling icon was up, but then tried to check voicemail and it didn't connect the call, so I restarted the phone.

Now the icon is gone - and the option to enable WiFi calling has disappeared from all menus. I've been using it fine for several months, so this is...weird.

Anyone have any ideas?

I've tried uninstalling and reinstalling My O2 based on a similar Samsung thread, but no joy. Now trying disabling and reenabling WiFi calling in my o2, but that will take up to 24/48 hours I guess.

Thanks in advance!

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Posts: 106,159
Topics: 554
Solutions: 14,010
Registered: ‎04-04-2012

Re: Wi-Fi calling disappeared - Sony XZ1

Have you tried rebooting your wifi router?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 12
Registered: ‎18-10-2017

Re: Wi-Fi calling disappeared - Sony XZ1

Just tried it now, no difference on the phone.

Its the fact that the options are completely gone from phone settings that's worrying me - like o2 has stopped supporting it. No system updates since September it seems, though latest 'sync' was this morning according to the phone update history.
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Posts: 106,159
Topics: 554
Solutions: 14,010
Registered: ‎04-04-2012

Re: Wi-Fi calling disappeared - Sony XZ1

No reason why they would stop supporting that phone that I can think of and certainly not heard anything.
Might be worth a call to customer service to check your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 12
Registered: ‎18-10-2017

Re: Wi-Fi calling disappeared - Sony XZ1

Will do, thanks.
Very strange to me that the options are just 'gone' from settings without a software update.

There is a new SIP Calling section in the settings that I don't remember from before, and quick google shows that that's a VOIP handling thing...needs username, password and server settings though, so seems a bit different.
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Posts: 106,159
Topics: 554
Solutions: 14,010
Registered: ‎04-04-2012

Re: Wi-Fi calling disappeared - Sony XZ1

Yeah that is something unrelated to O2 WiFi calling.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎17-10-2018

Re: Wi-Fi calling disappeared - Sony XZ1

[ Edited ]

I have exactly the same isue, but on a Samsung Galaxy S7 Edge.

 

I use wifi calling all the time as signal very bad in my location. Yesterday it was working, today it's not a and the menu option in the phone gone.

 

I have tried uninstalling and re-installing the my O2 app (saw this suggested in another thread). I have opted out and back in of wifi calling. Many phone restarts, had the sim out, no joy.

 

I spoke to someone at O2 who I think logged a ticket, but I called an hour later and they could not find it!

 

The second O2 person I spoke to said I was not the only person to report this today.

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Level 18: Posting pro
Posts: 1,080
Registered: ‎22-04-2017

Re: Wi-Fi calling disappeared - Sony XZ1

Try looking under settings and mobile network settings
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Level 18: Posting pro
Posts: 1,080
Registered: ‎22-04-2017

Re: Wi-Fi calling disappeared - Sony XZ1

Screenshot_20181017-180719_Mobile networks.jpg

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Posts: 13,377
Topics: 83
Registered: ‎14-01-2014

Re: Wi-Fi calling disappeared - Sony XZ1

That's at least 5 different types of handsets I've seen this on now, something must be tripping something at O2s end.